Nelson Westerberg Georgia

We are extremely disappointed at how this company is dealing with our boxes. We moved from Illinois to Arkansas and were given a time frame of 2-10 days for our belongings to arrive. Sure enough, the truck came after a week but unfortunately with the wrong boxes! I cannot believe how they could have made such a huge mistake! We were apparently given the same issue number as another client and so they brought us someone else's boxes! It took about two hours for the whole mess to unpack and then pack again the mistaken boxes. When inquiring where and when our boxes will arrive, they could not give my husband an exact or even estimated time frame. We don't know who exactly made the mistake and were not given any contact for a higher up manager to file a complaint. They found out our boxes somehow landed up in Florida! Now, we are still waiting for our boxes to come and have no idea when that would be. Every once in a while, we get a call saying they 'are working on our case' but can't tell us when our boxes will arrive! They better compensate us for the stress and extra costs of living without our belongings, not to mention the anxiety of dealing with our young children and their frustration! Moving is already stressful and a nightmare like this, just makes things worst. I would not recommend them to anyone! Will update when and if our things are returned safely.

Update:. After about two and a half weeks of waiting our boxes finally arrived. This time, the management was prompt and delivered our boxes in a timely manner. All our belongings were found and nothing was lost or broken. This is why I updated my review and gave them an extra two stars because at the end everything was returned to us nicely. We are still waiting for the compensation which they promised us. But the whole mishap should not have happened so I would still not feel comfortable hiring them again for another move.

We are extremely disappointed at how this company is dealing with our boxes. We moved from Illinois to Arkansas and were given a time frame of 2-10 days for our belongings to arrive. Sure enough, the truck came after a week but unfortunately with the wrong boxes! I cannot believe how they could have made such a huge mistake! We were apparently given the same issue number as another client and so they brought us someone else's boxes! It took about two hours for the whole mess to unpack and then pack again the mistaken boxes. When inquiring where and when our boxes will arrive, they could not give my husband an exact or even estimated time frame. We don't know who exactly made the mistake and were not given any contact for a higher up manager to file a complaint. They found out our boxes somehow landed up in Florida! Now, we are still waiting for our boxes to come and have no idea when that would be. Every once in a while, we get a call saying they 'are working on our case' but can't tell us when our boxes will arrive! They better compensate us for the stress and extra costs of living without our belongings, not to mention the anxiety of dealing with our young children and their frustration! Moving is already stressful and a nightmare like this, just makes things worst. I would not recommend them to anyone! Will update when and if our things are returned safely.

Update:. After about two and a half weeks of waiting our boxes finally arrived. This time, the management was prompt and delivered our boxes in a timely manner. All our belongings were found and nothing was lost or broken. This is why I updated my review and gave them an extra two stars because at the end everything was returned to us nicely. We are still waiting for the compensation which they promised us. But the whole mishap should not have happened so I would still not feel comfortable hiring them again for another move.

Good place for storage great people

Good place for storage great people