North American Van Lines

The moving guys seem really nice, so I’ll give the company 2 stars for that. They start off with one price, jack it up $700 when I wait a week to sign while getting other estimates. Every week, they keep finding ways to add extra fees. Then the guys get here and don’t have the updated inventories and are double charging me for stuff already paid for. They refuse to send anyone out to look at my stuff until the day of the move, and then try to claim my furniture is larger and heavier than estimated. They don’t tell you mattress bags are required but then charge you $80 per bed to add the bags. In the end, my move is costing $2000 more than the original estimate. So beware.

Things went pretty well from the first estimation experience through the move honestly. However, the professionals that set up the family bed, did NOT set it up properly. It was not screwed in for support or anything. It literally was just set up but not secured in ANY WAY!!! We went to nice the bed and it collapsed. We were SO thankful that this didn't happen when our parents were sleeping. NOT OK!!!! I have a picture of the boards unattached yesterday if this would help.

We have been relocated 4 times prior to this move. Some good some bad but this move we actually paid for ourselves was the worst move ever. Our move into our first house using family members had less damage and problems. It started with being sold a bunch of lies with the service they would provide for a very high price. We picked them over a cheaper company because of these lies. Packing seemed to go ok until we unpacked on the other side. So many boxes were poorly packed without paper and everything was jammed in the box. A lot of damage could have been avoided if they would have known how to pack a box properly. The movers hired for the unpack were horrible. Not one of them spoke English and the driver did not speak Spanish so there was a language barrier, which caused the movers to be at our house for 13 hours unloading the truck. These movers caused damage to our goods and our house and they had to be directed with every box. It was a nightmare day, that shouldn’t have taken that long. The same size trailer was unloaded in 6 hours when we moved the last time. When making the claim, we didn’t make a claim for much of the damage because it wasn’t worth our time. The claim adjuster is awful and makes you feel like you are lying for every item you claimed. If you don’t have dated pictures you can kiss your claim goodbye. They email you and expect an immediate response and when you don’t respond quick enough for them they threaten to close your claim. I’m sorry I am a mom of four managing life with a broken leg, but they don’t care about that. No aspect of this move was great from start to finish. Once you sign the documents for your very expensive move, the decent customer service is over. DO NOT MOVE WITH THIS COMPANY. THEY DO NOT CARE ABOUT YOU OR YOUR ITEMS!!