North American Van Lines

Excellent Company to work with.
Trustful and integrity.

North American Van Lines did an excellent job with all aspects of our move from Michigan to Minnesota. We were treated with respect and courtesy and received outstanding service, from the virtual estimate to the move preparation to the packing& loading to the final delivery. They even arranged to move our exercise equipment! We were informed of the process every step of the way by texts and emails. All our questions were answered promptly and politely. Special commendation to Marco, the estimator, Michelle, the moving coordinator, and Emmett, our driver and packer. Everything arrived safely and quickly. I highly recommend North American Van lines!

Paid more, and convinced my company to pay more, for a service that I did not receive. Made it clear to the salesperson, who is the GM, that we didn't want a reoccurrence of what happened in our last move to happen again. He did a wonderful job providing lip service how his company was going to avoid a reoccurrence but that was all it was. All the things we discussed never came to fruition and the packing and loading went terribly wrong. The only shining stars was the move coordinator and the crew that delivered. Move coordinator was very helpful and responsive with the questions we had, but she was limited in what she could help with for the physical move. The delivery crew was extremely professional, and their standard of care met our expectations. It was terrible the situation the packers put us in and the delivery crew. We move a lot for work (5 times in last 11 years) and this move was by far our worse experience. What made it difficult was we were not aware how bad until our goods arrived. Large items (mattresses, Sleep Number, Peloton, section of a couch, etc.) were not covered on the truck. Several items that are sets were in random boxes not logically or consistently labeled. You would expect when you hire a moving company there is a certain level of trust you can have that they will care for your personal items. Coming out of this experience I have zero trust that quality is a concern.

My moving experience was great ! It’s my first state to state move. The employees were great to work with . I received my items sooner than expected . Everything was handled with care . The estimator assured my things would be delivered and set up as agreed . A positive business experience.The cost was guaranteed without change , PAId on delivery . I would definitely call them on my next move. Thank you all so much .