North American Van Lines

I am not one to write reviews, but this was the worst experience. Posting to help others stay away from Arena Van Lines.
We recently moved from one state to another and decided to contract through a broker. They chose Arena van lines for us.
Our movers showed up hours late and then complained about working too late. They made us pay about $3000 more upon their arrival because the estimates were supposedly way off. They made us pay for extra space because they cannot stack fragile boxes, but they still stacked them (pictured). They also stood on our goods in the truck in order to stack everything (pictured). Payment is cash only, which should also have been a big red flag.
Our original estimate of arrival was 10-14 days. It took 30 days to get our goods. They claim they do not have enough drivers, yet keep taking on more customers. We could never get a confirmed date from them. It kept getting pushed back. Customer service was no help with getting our goods. They were the rudest customer service I have ever dealt with. Every rep had a different story on what their policies were. I would read my contract to them and they would yell at me because “my contract does not matter.” They apparently had other pages to a contract that I never read, signed, or agreed to but was liable for. They also quoted DOT restrictions that were not referenced in my contract. Having no prior knowledge of any of this, we had to go extra weeks without any of our goods which caused us to have to pay out of pocket for work clothes, kitchen tools and more to get us through.
Upon arrival, they did not have enough individuals to assist in unloading. They tried to charge us $1200 more. They transferred our goods to a semi even though they have moving vans which are more realistic for delivery to an apartment complex. Another customers' goods were on the truck when ours were delivered. We watched the driver throw the other customers’ mattress on the ground in order to get to our goods. They shattered our tv, cut a cord on our lamp, broke our desk, scratched our pots and pans, and lost/broke other items.
If you learn anything from my mistakes, it is that Arena Van Lines is not to be trusted and you should steer clear.

Absolutely horrific experience. The woman quoted me for my 1-bedroom apartment plus my motorcycle. I'm not bringing a ton of stuff. I ended up not bringing my desk, bed, tv stand and some other large items. Movers get to my place 'oh, there's a $400 handling fee for your motorcycle.' What? They say so they can crate it. They then tell me I only have 300sqft and that they can't put anything on top of the motorcycle so half that square footage is gone. Are you kidding me? Put it in the crate then and give me the space on top of it. Now I'm going to have to pay whatever extra they're about to charge me for the space they have to add on. I do not have the money for this. DO NOT USE THIS COMPANY. HORRIFIC. This is criminal.

Driver showed up without the packing material that was contracted for. Outsourced providers for cars and crating were fine. Minimal damage to goods.

They were fantastic. Anthone kept me informed when they picked up my furniture and what day and time my furniture would be delivered. Both of them, Anthone and Bobby were great

I had this company split my load part to an apt and part to storage while we found a house. I have antique mirrors completely missing, I have broken items, the movers packed a bag of potatoes that rotted in storage. I now have many damaged items and they won't reimburse for the thousands of dollars in damage they caused. Avoid at all costs.