North American Van Lines

Bumped the estimate up from 130 boxes to 190. Found out some of the extra boxes were mostly empty and some had stuff that we had packed in boxes/totes. Feels like we were hit with a bait and switch. The crew that loaded the truck were excellent. The crew that unloaded the truck was short staffed and very slow. I put in as much work as them and had 20,000 steps and went up 73 flights of stairs carrying boxes and stuff. The crew finally finished unloading at 10:30 and left. My wife and I have to reassemble all of our furniture. I paid to have it reassembled, but am stuck doing it. So very disappointed with your company. Feel like I should get my $1500 increase back (for extra boxes) and 2 days worth of wages.

Great customer service, before and after!

Everybody was very accommodating, especially the driver.