North American Van Lines

I have broken furniture. My piggy bank has a broken ear. I need a form to report this.
Pamela Cordeau

Negative reviews aren't my jam, but I'm leaving this as a warning to others.

My husband and I recently moved from Colorado to North Carolina (1,465 miles). They told us it would take five days to three weeks for our stuff to arrive in NC and recommended picking it up a week early, to give our things a head start.

Our belongings ended up taking 28 days to arrive, 10 days after the guaranteed delivery date. We had to call repeatedly for updates and were given a variety of excuses.

We chose North American based on the price, which was $2,000 less than its competitor. After this experience, I would have gladly paid the extra $2,000 if it meant our belongings would have arrived within the agreed upon window. If you're on the fence about using North American, I recommend jumping the fence and using a more reliable moving company.

The agent I worked with gave me an estimate for what my move would cost, and the final bill ended up being close to 4k more than that estimate. I understand it’s an estimate, but he estimated the amount would only weight half of what it actually ended up weighing on the truck and that’s how they charge you based on weight. I went with this company because the estimate was more competitive than the other moving companies I looked at, but I understand now. The estimate came in low and now is double than any other estimate. This was an awful experience with this company as a whole, I would stay away otherwise you will be paying extra.