North American Van Lines

North American Van Lines provided superb service and accommodated a last minute shift in delivery location without any problems. The movers were very friendly and took much care with some fragile artwork. They were outstanding!

Great service. Attention to detail. Excellent responsiveness.

We utilized North American Van Lines and Humboldt Moving and Storage for a move from Eureka CA to British Columbia Canada. I highly recommend you find another moving company.
The estimation process went smoothly enough, however, I did voice my concern that the inventory list was impossible to read. It appeared to be the 4th or 5th in a bundle of carbon copies.
Shortly before the move we were told that their driver, Barry, could not arrive on time and they would need to store our belongs at their warehouse while waiting for him. I expressed my concern about an unnecessary unload and second load of our belongings, noting that every time goods are touched there is an increased risk of breakage. I was assured utmost care would be taken.
I was informed when the driver was approximately 2 hours from the border and we went to meet him at 5pm. There were no issues at the border except that he told us he wanted to unload that night. After the drive, that would leave about 1.5 hours of daylight and we had, in no way, planned for this. We did not yet own our house and were unloading into the garage thanks to the kindness of the sellers. Disturbing them at 6pm was not our goal. We told the driver to pull into the alley and we’d meet him there. Instead, he went to the front door and requested the garage door be opened from the inside. He then proceeded to slam our belongs into the space for about an hour with no hired help. He was beyond irritated that we were going to stop him at dusk. The next morning, he continued his rage behavior slamming boxes, purposefully leaving items where they could fall on the next movers and blocking the inner backyard door so that the eventual final movers would have to carry all goods from the alley to the backyard and house.
I did not even keep track of the number of items brokens as we unpacked. We have moved many times and our packing methods have not changed. We have never had one-twentieth of the breakage that occurred. Of all the breakage, there were only two items for which we requested reimbursement: a 2-wheel dolly and 6 crystal glasses that were in a box that had been smashed on one end. I was told there would be no reimbursement because the driver was not notified at the time of unload that there was problem. 1) I think I mentioned the unreadable carbon copy, meaning we’d need to someone magically remember and see the dolly. 2) I think I also mention his rushed state and that checking anything as he unloaded would have been impossible even if I could read the inventory list.
Other than the woman who came to do the estimate, this entire move was a disaster resulting in significant loss to our possessions. However, North American Van Lines and Humboldt Moving and Storage don’t care one iota.
I highly recommend you use any other firm.

Excellent movers!