North American Van Lines

A few damaged items otherwise would have given 5 stars

The driver was great he made sure the items were being transferred in a smaller size truck, but one of the individuals was thoughtful about it was taken care of, soo the took over many times.

Look at the Better Business Bureau reports on this company before you hire these crooks!

I called North America Van Lines to move us from Oregon to Montana. They farmed out the job to Moda Moving.

Moda Moving is the most dishonest, unethical, and incompetent company I have ever dealt with in my entire life.

We filed complaints with the Better Business Bureau, Oregon Department of Justice, FTC, FMCSA (Federal Motor Carrier Safety Administration, ATA (American Trucking Association), and U.S Department of Transportation because so they were so unethical and incompetent.

Four of our biggest complaints were:

Item #1 – Moda Moving relocation consultant that came to our home knowingly and deliberately deceived us.

Item #2 – Moda Moving was negligent in moving our household items in a timely manner.

Item #3 – Moda Moving was negligent in the handling our items multiple times and storing in a warehouse for two weeks, which resulted in numerous damaged and missing items.

Item #4 – Moda Moving did not respond to phone calls for status of our move as well as our complaints.

Beware of this company.

The estimator (Zane) who come out to our house is a master at “bait and switch”. Everything he promised never happened. He will lie to directly to your face about what the move rate is, among other things. What you sign is not what he promises you.

We were told our items would be loaded on ONE truck and unloaded ONCE. Instead, our items were loaded onto multiple trucks, unloaded in a warehouse in Wilsonville, left sitting in a warehouse for two weeks, loaded on a truck AGAIN, and then went through Seattle, before finally arriving in Montana.

We paid over $4000 a month in advance to “guarantee and reserve” that our move would happen the week we planned. Instead, we had to wait over two weeks for our items to arrive.

Moda Moving is clueless about how logistics and scheduling works. The destination agent on my signed agreement (Montana Transfer Company) was not even used. This, despite the fact they had multiple empty trucks in the Portland area the week we moved and could have brought our items to Montana.

We were told we would have “professional movers” handle our items with care. This did not happen. We had movers that could not ever figure out to turn a chair 90 degrees, so it fit though our front door easily. Instead, they just smashed it through the front door. They dropped a treadmill on its side, and it shook the entire house. Then, the supervisor has the gall to tell me that whoever assembled the treadmill broke it.

By the time we finally received our items, they looked like they had been through a war zone. And items were missing and never showed up. This was due to the careless and reckless way they were handled by Moda Moving.

I contacted their management (Chris Hill, Randy Peacock, Joe Transini), but my concerns about their unethical practices just got dismissed. Or not answered at all.

We received over $1600 back in damaged items/claims from Moda Moving parent Company, North American Van Lines. This was through a tedious claims process. Yet, two months after filing the claims on missing items that never got delivered, we still have not received money for lost items.

I have told North American Van Lines of all the unethical behavior, reckless behavior of Moda Moving, but they have done nothing.
And dealing with North America Van Lines has been a nightmare.

One of the worse decisions we ever made was to call North America Van Lines.

they arrived when they said they would. They left some of our stuff because another client had put 4000# over. we have yet to recieve the balance of our load. The driver Kelly was great unloaded , was professional

North American Van Lines was great especially their driver Kelly Jones. He was so responsive to our needs and kept us informed of his progress.
The packing company, MODA, was the opposite…inefficient, sloppy, careless. They should be fired. In the event of another move, I’ll call North American but specifically exclude MODA.