Northeastern Van Lines

Yesterday's move was fantastic. Northeastern Van Lines handled everything smoothly, arriving on time and working diligently throughout the five-hour process. They expertly wrapped and protected our belongings, delivering excellent service at a reasonable price. I recommen this company service.

Booked our move through American Van Lines and was contracted to NE Van Lines. Not nearly enough truck space was allocated and was left to move 30% of our belongings with a U-haul, movers prioritized moving clothes and other materials over furniture, which was a major error.

Awful

Untrustworthy and unprofessional. Mistake number 1, I booked a move through a broker which in turn landed me with this company and no other options due to a restrictive timeline. Thankfully my belongings all made it to were they were going, but I was charged 60% more than my estimate from the broker (despite having no change of items being moved from my estimate). Mistake number 2 was not getting the driver's promised to get weight tickets (required for filing military move expenses) in writing. He later attempted to charge me $85 for fraudulent weight tickets which were clearly not for my belongings, and when attempting to resolve the issue with the business owner he continually argued that they do not ship by weight and accused me of attempting to fraud the government. I've already filed a BBB and FMCSA complaint, but want to ensure that anyone considering this company (or using any broker) knows the risk they're taking. And one more reason to not trust this company, in order to attempt to confuse their unhappy customers, they also ship under the business names Nautilus Capital Management LLC and On Point Moving. I thought maybe I just had bad luck or caught this business at a bad time, but looking at all the negative reviews and experiences, it's pretty clear that this company has made a habit of taking advantage of those in unfortunate circumstances.

The packers are often thieves! Do not..do NOT use this company! When packing up our deceased mother’s household in Liverpool, NY......entire abundance of family heirlooms were stolen. Stolen from a dead woman ! Numerous sterling silver and mother of pearl, bone and antler serving pieces. Most sterling items were custom made and had an initial of a family member ..another generation, on handles, dating back into the mid 1800’s. They will never be passed onto my children, or my brothers children, or grandchildren etc ever again...,All because a guy ( or guys) thatwere packing up the house to ship to s.calif saw monetary value Andi instead of packing and itemizing ....slipped those treasured pieces out of mom’s house and into their own car.. with the time in shipping fron northeast to southwest....the theft wasn’t discovered for several weeks and police saidtoo late to claim.. SHAME!! Stolen from a dead woman! Rot in hell Northeastern!