Oak View Self Storage

Beware of continued charges after vacating unit. Our family was planning a long move, so I stopped in to let their staff know that we would be leaving the following day. Our items would remain in storage for an additional week to be picked up by a moving company. The employee made a note of when our items would be removed from storage and assured us that we would not be charged beyond that month. We were “not” asked to sign any paperwork to vacate the unit.

To our surprise, we continued to receive changes for two additional months. That’s when I contacted the company to request a stop payment. They did stop the payments, but informed us that because we did not fill out any exit paperwork, we could not be refunded for the two prior months. Again, “we did” notify them of when we would be leaving and the exact date that the moving company would be removing our items. We were not asked to sign any exit paperwork, which they have stated is a requirement when vacating a unit. They were well aware that the unit had been vacated and that it was empty, but continued to change us.

The loss of money is not a huge deal to us. It’s more of an ethical issue where the company definitely and purposefully skimmed a little extra money at the expense of their reputation. It was their mistake and the honest thing to do would have been to refund our money.

Wish others better luck with this company.

Good hours, decent rates. Pleasant personal.

The price is pretty good but our unit has an opening in the roof and so lots of dirt gets on our stuff.

Very friendly service and good people. Cassie was super helpful, patient, and cheerful.