On 3 Moving

I had an incredible experience with On 3 Moving Company! From start to finish, their team was professional, efficient, and courteous. They arrived on time, handled my belongings with care, and ensured everything was transported safely. The communication throughout the process was superb, and they went above and beyond to make my move stress-free. I highly recommend On 3 Moving Company to anyone in need of a top-notch moving service. Five stars all the way!

During the booking process for my move, I inventoried my items (equivalent to a 1-bedroom apt) to be moved with Ajani. I was told by Ajani that I did not have a lot of items and that my move should take no longer than 3 hours. On the day of my move the movers arrived 45 minutes late. I had to contact them to find out where they were. 3 men arrived. One of the men, Chris, was agitated and upset. He clearly did not want to be working.

From that point I primarily only saw two men moving my items. The two men were initially working expediently, however, once we reached the 2 hour mark it seemed that they slowed down. One of the movers was a bit inexperienced and had to be directed on what to do and how to do it.

Towards the end of the job Chris disappeared (approx 90-120 mins) and left the 2 guys to complete the job. They implied that this was his normal behavior. After the 2 remaining movers completed the job, hours later, my credit card was immediately charged for double the estimated job price. I was NOT provided with a final bill outlining an itemized list of expenses less the deposit paid. I was sent a QuickBooks invoice for a balance double the price of the initial quote.

Also the movers removed my Peloton screen from my bike, and left the screen on the floor at my old residence. Chris told them to do this and said the screen was too fragile to be moved--crazy! I had to make the movers go back to the old residence to retrieve the screen and also found two pieces to my temper pedic bed which they also left in at the old apartment. At one point we started helping them move boxes because I knew I was being charged by the hour and felt they were milking the job.

After calling to complain I spoke with Ajani a few times who apologized for the service and said that 'operations' was willing to offer me $125 credit towards my final bill which is unacceptable. This credit was to compensate me for Chris’ work stoppage, our observing the movers on their phones and making a call, and another time seeing them taking a break. Any break would have been fine as long as I was not being charged.

Ajani said that Chris was only there as the driver. This makes no sense! Chris was working and then stopped. He was to provide me with the final bill and didn’t, but he immediately called “operations” to charge my card once the 2 movers finished. Ajani also said that Chris was one of the team leaders. As I re-read a review on Yelp, Chris is referenced as an operations manager. You get the sense that a game is being run on you and one probably is.

If I had not just done a long distance move 2 years ago with FlatRate Moving (they provided 3 movers) from New York to NC I wouldn’t know what to expect. I had a 2-bedroom apartment, and moved into a 2 bedroom apartment in NC. FlatRate moved my items out of the NY apartment in 2 hours. And the local NC crew moved my items into my NC apartment in 2 hours. The total job only took 4 hours!!

Overall, this company is not professional and I would not recommend them to anyone.

The service , professionalism and help exceeded expectations. The move was a very positive experience. The team was top notch. Recommend them to anyone

Great crew did my move

Stuff definitely is missing. I am missing my pair of Airpods, a scarf, an expensive pen, a glass table top, and so much more. What's weird is that these guys got in their truck and ran away.

I tried calling them and they had blocked my number. Do not use this company. They are extremely unprofessional, will lie to you and say things like there was extra stuff added to the move list which isn't true.

Just overall super unprofessional. Stay clear stay away! The strange thing is that my number was blocked when I tried to call them. They just got in the truck and drove away.