On-Demand Moving Services

I've never used a professional movers before and enquiring with different moving companies, I decided to go with On Demand moving services. I had a wonderful experience with them and I will definitely use them again for my next move. They earned my 5 stars!!!

I do not recommend this company. Please review the message I sent to On-Demand Services after a poor moving experience:

Hi Lanre, hope you and your family are well

I have to let you know I was disappointed with the job as a whole on Saturday May 2nd. The service/professionalism I received during my move in 2018 was very different than what happened that day.

2018 (reasons I re-hired your team):
- Movers on time to originally agreed start time
- zero/extremely minimal damage to my belongings
- efficient and professional
- a wonderful experience overall...

2020:
- Late. Original start window 930am... called day before to say 10:30/11:30 arrived 11:45
-It was clear you were coaching/training the less experienced members which is important and great to build a strong team. However the number of times you repeated the phrases 'don't drag it, pick it up' or give other consistent notes made me feel like the team members weren't listening to you or did not care to listen.
- You were on the phone for a large portion of the loading in NJ, other team members also took calls during the job. I was paying for your time, and it was given to someone else.
- You took really wonderful care to blanket and wrap all my items. But the team members unwrapped things before bringing them up the stairs which lead to a big black scuff on my white dresser, as well as other scratched/nicked furniture. This could have been easily avoided. I suggest that items not be unwrapped until they are placed in their destinations in the future.
- Team members bickering or needing to be reminded (more than once or twice) to keep working. Unprofessional.
- COVID-19 specific - never wore gloves when clearly stated online all members would.
- After the job was complete we found small water bottles left on the lawn in NJ as well as cigarette butts in the house in Philly. Your company has a passion for the environment (so important!) But one of those steps needs to be cleaning up after yourself.
- One team member admitted he was late that morning because he was out too late drinking. This is absolutely unacceptable. After that comment was made I was angry, and wanted the job done as fast as possible (hence leaving all boxes and even some furniture planned for higher floors on the first floor). We are nice people, and we enjoyed chatting with all of you during the job. But the team needs to remember we are not your friends, we are your client, paying for your services. Before then I was assuming things were taking a long time due to lack of experience which was frustrating, but acceptable. Now I know it’s because 1/3 of my crew was hungover. This also explains the lateness. Unacceptable.
- Lastly, I watched the scrapes on my wall happen, and I also watched/listened to your team member bring you upstairs to show you the marks. I heard you tell him it was okay and not to worry. Later, when I brought it up, that team member made comments as if the mark was not made by them. Making marks and having things happen is okay. Lying about it/ trying to hide it is not. Thank you for offering to come back to fix the marks. In light of COVID-19, I was not comfortable with that option. Having spackle (or other 'quick fix' tools) should be readily available along with your other tools to fix any issues as they happen in the future.

I hope this feedback will lead to better experiences for future clients. Sadly, I don't think I will be one of them. Based on the above, I overpaid for the services I received.

Please review the response from On-Demand Moving:
Hi Taylor,
Our office have read your complaints and we have taken steps to address the concerns you brought up so that we can better serve our clients in the future. Thank you.

I'm posting this online to let people know if you have a bad experience please don't expect any solutions from this company after your service has been paid for. If you have a bad experience just move on.

Lanre and Everett were absolutely awesome! They did an amazing job moving our stuff - which was a lot - and were super respectful, friendly and diligent. I was super impressed that they showed up right on time to get started and efficiently moved all our stuff from storage into an apartment. Our elevator was too small to fit our couch, so they carried it all the way up 6 flights of stairs!! I will definitely be using their services again and would highly recommend them!

i just used the On-Demand moving service, which was recommended by my friend, Initially was thinking will they charge extra for the heavy , and more stuffs because we didn't name all the stuffs at home. However after unloading all my stuffs at the new address i was so fortunate that i used the On-Demand, As they promised they came right time packed up all my big stuffs loaded in the truck and unloaded it all smoothly. Yes definitely i would recommend On -Demand movers for your upcoming move. Just go for it.

On time and friendly! Great job moving my stuff and maneuvering some tight spots. Thanks so much!