On-Demand Moving Services

This company was very professional, on-time and within $100 of the original quote. The movers worked non-stop until the job was completed. My items arrived unbroken, scratch free and in working order; I appreciate their attention to my items and property.

Lanre was able to accommodate our move within a few days. Communication went smoothly and the move was a success.

Did a great job! Workers were friendly and very careful with all of my furniture. They did a phenomenal job! Would absolutely hire again!

Review continued from below. Ran out of characters!!

13) Throughout this complete disaster, Lanre keeps telling me he will make things right, which I assume means we will negotiate a discount/credit for the costs to repair, paint & clean damage made by On Demand,and also to make up for my time spent supervising the movers, when I should have been packing up the last items for the move, & for the major inconvenience that Lanre & his crew caused bc of inexperience & incompetence. I even have a specific discussion with him at the end of the move, that we will discuss the invoice b4 I pay balance, & how Lanre needs to go to his office & adjust the invoice b4 sending it to me. Guess the adjustment...Free furniture moving good for 6 months. can you imagine us using him again? I was charged $500 to repaint all the damaged walls, $500 to repair scratched floors, $125 for a worker to move furniture to the correct rooms, $500 for furniture repair that the movers damaged.

THE WORST MOVING COMPANY I don't even know where to start; the list is so long! So unprofessional & lacking basic knowledge of moving industry standards. I'll just start.
1) Confirmed for a big 2 day move, to start around 9am Saturday. Never contacted us on Friday 2 confirm the start time. We had to contact Lanre on Fri night & were only informed then, that the crew would not be arriving until 10:30-11am. Which they did not; finally arr at 12.
2)Lanre assured me during his estimate, that he would deliver wardrobe boxesone on Fri. I asked for 5. No boxes on Fri. Trucks arrive on Sat AM & I ask for the wardrobe boxes. No wardrobe boxes are assembled, & he only brought 3 small boxes, not the standard, taller boxes that professional movers always have on hand in the truck. After an hour, the boxes were finally assembled, by my son & I. Hi Because he only brought 3, we were unable to easily move all of our clothing, which wasted time. 3)Lanre's crew finally showed up at noon. Immediately I could tell we did not have an experienced crew. 2 guys were totally inexperienced kids, who had never worked on a big move. One gentleman had special needs; although he was very sweet, I was concerned he would slip on our front steps and/or drop boxes or furniture. The driver & one mover kind of knew what they were doing, but Lanre was the only supervisor & he was busy babysitting the other 3 guys who mostly stood around,watching Lanre & one competent worker. So when On Demand says they only have movers with 3+ years experience, they are lying.
4) the movers caused multiple marks, chips and scratches on the walls and floors (see pictures).
5) crew was extremely slow! I've moved a huge household from LA to Miami & from Miami to Philadelphia, plus at least half a dozen local moves. I know how quickly & efficiently good movers work. These guys are neither. It took them 1.25 days to pack our belongings. The exact same belongings that took previous mover 1 day 2 pack/load.
6) crew left soda cans & water bottles all over, inside the house & outside. left cigarette butts all over the driveway.
7) day 2- again, no communication about when the crew would be starting, but we assumed it be by 10am. After MULTIPLE texts & calls Sunday morning, Lanre finally texted back with nonsense about his phone service not working.
8) As if that wasn't bad enough, he Then proceeded to me that his crew would not be arriving until 2 o'clock PM!!! I told him right away that was completely unacceptable. he needed to get guys over way before that time. The had finished at 8:30 the previous night. A 9:00 am start time gave the crew a 12 hour turnaround- totally enough rest to start work at a reasonable hour! Lanre said his guys told him 'they were too tired to start earlier.' smh!! In my industry, those guys would find themselves unemployed.
9) when the driver came 2 move truck to the new house (which, mind you, should have been dropped there the previous evening, so there wouldn't be any wait time for the crew while the truck was moved, right?) the truck wouldn't start.
10) one of the guys on Day 2 reeked of alcohol & was either drinking on the job or just prior to starting work.
11) despite every single box and piece of furniture being CLEARLY labeled, items were placed in the wrong rooms . Items that we specially marked to not be loaded on the truck, ended up at the new house. (photos)
12) items were left behind at old house. Even after they came back, items were still left!