On The Go Relocation Services

I had to move from an apartment to a house a couple miles away. My grandma was sick, and needed some extra help to be able to stay in her home. I used On The Go Relocation to help me move my stuff. They were very courteous, and gave me a quote so I knew how much it was going to be up front. The movers that came were very gentle with my stuff, and everything arrived at my grandma's quickly, and unbroken. Overall I am very happy with my experience with On The Go Relocation and I would go to them again the next time I need to move. I highly recommend!

I wanted some special services, which were provided by On The Go Relocation. They sent in extra crates for storage and boxes for tightly packing. Other packing material was also provided and I’m glad everything was good in quality. Nothing broke down on the way.

Do Not Use This Company. It was the worst, most frustrating experience ever. The customer service representative was extremely rude, did not answer calls, and yelled when I questioned her. For five consecutive days she said the driver would call when he was 1 hour away. They never called or showed for 5 days. They delivered on the sixth day. It was a huge waste of time.

I try hard to not leave bad reviews but wow this company is awful. Took 3 weeks to receive our stuff, this is within the legal window so that is not the issue. The issue is that they broke a $500 monitor and when I called they said they can pay 60 cents per pound. What a ludicrous way to insure a product, by weight...If our cat tree broke we would get more money than a monitor. We were transferred to this company by a broker and not offered supplementary insurance. They packed our monitor (we did a full service move) they shipped it, they broke it, and we have to pay for it. An addition $500 over what we already paid. It is completely unacceptable. The only reason for two stars is that the actually people on site were really pleasant. I guess legally there is nothing we can do since it is part of the contract, but we were transferred to this company with 1 days notice (the day of our move). Avoid at all costs, once they have your money its over on the customer service aspect.
Edit: In response to their critique that they did not pack the monitor, we paid for full service move including packing, and they did in fact pack our monitor.