OneRelo Worldwide - Agent for United Van Lines

Paid this company $28,000.00 to move our belongings from Spokane WA to Andalusia Alabama. In the process someone in this company helped themselves to over $4000.00 of our property. We filed a claim and it was totally ignored. This company hires theives. Beware when dealing with OneRelo. Have tried to contact the claim office several times with no response. We made a big mistake hiring this company and strongly recommend you choose a more reputable company.

Good professional team care quality work

Good professional team care quality work

My overall satisfaction with the moving company's timeliness, courtesy, professionalism, and responsiveness in all phases of my move from first contact through delivery, to include any follow up, was sub-par. OneRelo Worldwide: Spokane was the sub-sub-sub contracted agent of United Van Lines assigned to handle my move from Spokane to Seattle.

Terri , the Relocation Coordinator assigned to military moves, was outstanding. I have nothing unpleasant to say about her communication, availability, and knowledge.

I take issue with Jim, the experienced estimator, for not properly assessing my very large, very heavy, granite dining table. He did not deem it necessary to crate, which I believe directly correlated to the multitude of damage the table sustained. He also estimated 1 day for pack-up and load-out. It ended up being 2 full days.

Steve and Larry were the 2 gentlemen assigned to pack and load-out my household goods. Steve seemed to be the Team Lead and Larry did his best. Both were pleasant and courteous, but it did strike me how seasoned they were. Everything just seemed to move a little slower than any moving team I’ve dealt with before. They each, separately, commented on how strange it was that the dining table wasn’t getting crated. So they wrapped it in one moving blanket and wrestled it away. Day 1 they arrived at 1030 and departed, rather abruptly, at 3pm. Day 2 they arrived around 8am and stayed until ~4pm. At the end of the second day, they were both so tired/rushed to depart, that they left my loveseat and several other items in a bin, in the building’s elevator. I had to call Steve (glad I had his cell #) and ask them to turn around and pick up the rest of my stuff.

Prior to delivery, I reached out to Terri to ENSURE that more than 2 older gentlemen were assigned to deliver and unpack. Steve returned and OneRelo did coordinate to have 2 younger guys help move everything. BUT. They had to pay for street parking (local help) and that created their own, self-imposed, 2hr time limit. Steve stayed downstairs at the truck to unload and direct, while the 2 younger guys hustled back and forth. One of the local guys was immensely rude: he’d bring items in, bark “WHERE?!?” and then drop it. He also would not pass me the Item Number, so I had to find that afterwards. Steve released the younger gentlemen after paying them cash, and then proceeded to do the full rebuild & unpack himself. He said he was obligated to unpack boxes, not find a place for everything, so multiple boxes worth of stuff got piled up on the guest bed. He was in such a rush that he stripped furniture screws and even tried to fix the bookshelf backing that got torn off without asking first. Then he was upset that I claimed that damage on delivery. Steve was at our apartment until well past 5pm and we were genuinely concerned for his health – having seen him work right through lunch and barely have anything to drink all day. The services provided at our destination, such as the care, courtesy, attitude of the crew, unloading, and unpacking, were unsatisfactory.

This is the first move where items were genuinely lost. 3 bed slats on the guest bed never made it from Spokane. And after excavating the pile o’ stuff on the guest bed, I identified that an art piece was also missing (no doubt at the bottom of a wardrobe box that Steve missed in his haste). I will also say that everything was handled with a carelessness that I have never seen before. Very few items were genuinely broken, but most of our items were damaged. The packing and the unpacking were helter-skelter and reckless.

My overall satisfaction with the moving company's timeliness, courtesy, professionalism, and responsiveness in all phases of my move from first contact through delivery, to include any follow up, was sub-par. OneRelo Worldwide: Spokane was the sub-sub-sub contracted agent of United Van Lines assigned to handle my move from Spokane to Seattle.

Terri , the Relocation Coordinator assigned to military moves, was outstanding. I have nothing unpleasant to say about her communication, availability, and knowledge.

I take issue with Jim, the experienced estimator, for not properly assessing my very large, very heavy, granite dining table. He did not deem it necessary to crate, which I believe directly correlated to the multitude of damage the table sustained. He also estimated 1 day for pack-up and load-out. It ended up being 2 full days.

Steve and Larry were the 2 gentlemen assigned to pack and load-out my household goods. Steve seemed to be the Team Lead and Larry did his best. Both were pleasant and courteous, but it did strike me how seasoned they were. Everything just seemed to move a little slower than any moving team I’ve dealt with before. They each, separately, commented on how strange it was that the dining table wasn’t getting crated. So they wrapped it in one moving blanket and wrestled it away. Day 1 they arrived at 1030 and departed, rather abruptly, at 3pm. Day 2 they arrived around 8am and stayed until ~4pm. At the end of the second day, they were both so tired/rushed to depart, that they left my loveseat and several other items in a bin, in the building’s elevator. I had to call Steve (glad I had his cell #) and ask them to turn around and pick up the rest of my stuff.

Prior to delivery, I reached out to Terri to ENSURE that more than 2 older gentlemen were assigned to deliver and unpack. Steve returned and OneRelo did coordinate to have 2 younger guys help move everything. BUT. They had to pay for street parking (local help) and that created their own, self-imposed, 2hr time limit. Steve stayed downstairs at the truck to unload and direct, while the 2 younger guys hustled back and forth. One of the local guys was immensely rude: he’d bring items in, bark “WHERE?!?” and then drop it. He also would not pass me the Item Number, so I had to find that afterwards. Steve released the younger gentlemen after paying them cash, and then proceeded to do the full rebuild & unpack himself. He said he was obligated to unpack boxes, not find a place for everything, so multiple boxes worth of stuff got piled up on the guest bed. He was in such a rush that he stripped furniture screws and even tried to fix the bookshelf backing that got torn off without asking first. Then he was upset that I claimed that damage on delivery. Steve was at our apartment until well past 5pm and we were genuinely concerned for his health – having seen him work right through lunch and barely have anything to drink all day. The services provided at our destination, such as the care, courtesy, attitude of the crew, unloading, and unpacking, were unsatisfactory.

This is the first move where items were genuinely lost. 3 bed slats on the guest bed never made it from Spokane. And after excavating the pile o’ stuff on the guest bed, I identified that an art piece was also missing (no doubt at the bottom of a wardrobe box that Steve missed in his haste). I will also say that everything was handled with a carelessness that I have never seen before. Very few items were genuinely broken, but most of our items were damaged. The packing and the unpacking were helter-skelter and reckless.