Osmon Moving & Storage (Los Angeles)

NEVER use this company. Their customer service is terrible. On July 28th, 2023 I moved using Osmon moving from my house in Glendale. In the process of my move the movers broke my table saw by dropping it on its side. This table saw is no longer manufactured so the part that broke is not manufactured either. They told me to contact there customer service to get it resolved.

I contacted them and they asked if i could send documentation of the damage. I did... and never heard back from them. I called again and the number was DISCONECTED. I then called again and found out that the company had gone under and was now owned by MOVE CENTRAL.

I asked to get the claim resolved through them and was told they would call me back.

They never did.

I contacted them again and they assured me someone was handling the old Osmon claims and they would transfer me to customer service for more information

I was transferred there and the HEAD of their customer service said i needed to contact Osmon moving because it wasn't move central that damaged my saw. I will remind you at this point that OSMON DOESN'T EXIST. I told him this and he said it wasn't their problem. I asked if it could be escalated to anyone at the company and he said no.

I have been told 4 times now that they will 'investigate it' and also 4 times that 'there is nothing they can do about it.'

Osmon was insured for damages of 60 cents per pound. The total weight of the saw is 253 lbs. They are dodging a pay out of 153 dollars. This amount of hesitation to acknowledge any liability is so petty. What does THAT say about this company? They will give you the run around. Save yourself the headache and DO NOT USE THIS COMPANY

Aleks and Russel of Osmon Moving & Storage are the absolute BEST! They took amazing care of all my items and did an excellent job of moving everything! They were so kind, friendly, caring and so helpful! They went above and beyond for me and I couldn't have done this move without them!

Sargis and Denis did a great job moving my sister’s belongings from storage in LA to our home in Northern California. They called me in the morning to tell me when they’d be arriving, showed up as promised, and then unloaded their truck like the pros that they are, and helped us organize her belongings so we can unpack and sort. They were prompt, quick, helpful and polite, and the price was more than fair. What else can you ask from a moving company?

Great guys, they helped us move quickly and efficiently.

Sergei and his gang were a great help, took us all of us only 3 hours.