Pack&Go Moving and Storage

If I could give pack&go 0 stars, I would, but I'll have to settle for one. They damaged multiple pieces of furniture in the move, leading me to replacing or repairing the furniture. Two examples are my wooden bedframe had a chunk split off the head board that I had to repair and one of my bookshelfs had the bottom shelf ripped out leaving me with a missing shelf and the bottom of the bookshelf ripped up and unrepairable leading me to have to replace it. These are just two examples of damage, and in total, around 6 pieces of furniture were damaged significantly in the move. they They charged a lot of money and, in my option overcharged, for the move. I will not go into detail as to how much I exactly paid, but I would have saved more than 3,000 dollars simply renting a moving truck through a service like UHaul. I understand that I am paying for moving labor, and I'm more than happy to pay a reasonable price for llmoving services. However, they charged an unjustifiable price for labor, which I hoped would be good since I'm paying a high price, but then the service was shameful. Here are some examples of why I think they overcharged heavily for labor. They did not arrive on time on the day they were supposed to pick up my stuff. They were supposed to call 30 minutes prior to arrival and arrive between 10am and 2pm. They called be at 1:30 that they were an hour out and did not arrive till around 2:30. This is not a big deal, but it was the start of issues. The biggest issue is that they did not bring my stuff on the date agreed upon and actually brought it a week after they were supposed to. Now, some representative or social media manager may respond to this review stating that they have X window to bring my stuff and done have to bring my stuff on a specific date. However, I would like to point out that when I ask some if my stuff with come on X day and they say yes that it will be there on that day. So if you say that you have no obligation or that you can bring it during X window, then you admit that your employees lied to my face multiple times. I asked the guy quoting me before the move if they could bring the stuff on that day he said yes, I asked the movers when they arrived more than 5 time if they would arrive on the date I stated previously and if they had the right date and they said yes. I called multiple times after the movers got my stuff if they would be arriving on the date I stated and I either was unable to reach someone, didn't get a call back, or was told they do not know. Finally, on the day my stuff was supposed to be there, they finally picked up their phones and told me that they won't be there and actually need to pick up my stuff from some holding area and won't be able to pick it up till Sunday 2 days later. Then I called on Sunday to make sure they picked my stuff up, and they told me that actually they will be picking up my stuff tomorrow on Monday. Then they finally arrive with my stuff a whole week after they were supposed to. However, it wasn't pack&go that had my stuff. It was some other company with a rented enterprise truck. I had no clue who these people were, was not told another company had my stuff, and was at best misinformed or at worst lied to by employee at pack&go on when my stuff would arrive. Finally, and arguably, the most unprofessional part of this move was the initial review. The picture attached to this review was one I took as the movers asked me to take a picture with them in it and then do a review right there. I told them I would review them later, and he said, 'No, I need you yo review us now.' Now, this is quite an unprofessional thing to do as for all intensive purposes, they have all our stuff hostage. So I give them a good review and tell him that I review it then he asks me to SHOW HIM THE REVIEW AND HE TAKES A PICTURE OF IT AND SENDS IT TO HIS BOSS. I have never, ever been subjected to such shady business practices and abysmal customer service, and I suspect that many of these reviews that give 4 or 5 stars are people that had some employee looming over them.

The best moving crew! So very helpful and nice!

Absolutely excellent service! These guys need to be your go to! They were extremely professional, efficient, and amazing to work with. 5 stars all around

Great company and great help. Was hired by third party unexpectedly but they were amazing! Daniel did a fantastic job!

Wonderful service and very . Thank you for all your help. Have a safe drive back home.