PDQ Moving & Storage

John & Terry were AWESOME! Helped us move a piano from Irvine to Aliso Viejo w/ no issues. Service was Professional & prompt w/ regards to timing. The price was well within' reason. I strongly recommend PDQ Moving & Storage. Thank You!

When I first contacted PDQ John the owner claimed how customer service oriented his company was and he thrived on referrals.
Over all the move went okay. When his crew arrived I noticed they were not wrapping or blanketing any of my furniture. When I asked about it one of the crew members said they blanket in the truck and will wrap my furniture once they get it to my storage unit. Once we arrived to the storage unit and I got all the paperwork signed at the main office I had to leave for awhile. John and his crew finished unloading my things before my return. When I got to the storage unit nothing was wrapped, not my mirrors, sofa, armoire, apothocary cabinet, dining room chairs or barstools, both t.v's..NOTHING! Also my large succulent was put in the storage unit. Who puts a plant in storage??! Shouldn't one of them asked where I wanted it to go?!!
During the move one of his crew members dropped two of my boxes at two different times which contained Christmas decorations and lights.
Once the move was done I went back to my former residence and I noticed my large cactus was sitting in the plants at my neighbors home.
Due to so much happening I let it go for the time being.
During the next few weeks I tried to find help to lift it and put it in my truck but couldn't find anyone that was available. When I finally got the time to contact John to ask him if he could help me bring the plant to my new location since his company left it behind in the first place he commented..'that thing is a beast. Why don't you cut it up in pieces and you will have four and it will be easier.' He was serious and I was irritated.
I then remember my first conversation with him regarding his pricing. John charges $168 per hour. He said he charges on the higher side because of how well he takes care of his customers and their belongings.
I am out and about everyday. I am constantly networking. I will make sure it is known how unprofessional this experience was and how John needs to look up the definition of good customer service.

Great company super polite and answered all my questions looking forward to do more business with them in the future

Great job!