Penske Truck Rental

My fiance reserved a truck here, showed up, and it wasn't there. He had to change moving weekends and rent through Uhaul, texting all of our friends who were waiting to help him move that the truck wasn't at the location. So, now I am moving, and I reserved a truck at this location because it's close to home. He reminded me of the story, so I decided to book through a Uhaul location close by. We both have used Uhaul and had good experiences. I call Penske to cancel my reservation, and the salesperson argues with me for 5 minutes about why I should stay with Penske, how he's going to give me a discounted rate, and how Uhaul can't guarantee my truck will be there. He said Penske guarantees truck AND location. Well, I told him, that didn't happen last time, because the truck wasn't there. He didn't apologize. He just kept repeating their mantra: We can guarantee truck and location, and Uhaul can't. That was the opposite of my fiance's experience, and he refused to acknowledge, and he would not cancel my order but just kept arguing with me. I understand trying to sell and keep a customer, but at some point, you have to let go and just cancel the order. He finally did when I just went silent and stopped responding, after multiple times of simply saying, 'I understand, but I would like to cancel my order.' So fed up! What a phone call and terrible customer service experience.