Penske Truck Rental

Great experience.
Good on the phone reservation.
Friendly staff

Very helpful! Was able to walk in and leave with a truck right away. Even though our reservation was lost.

Terrible communication among staff caused massive confusion. They refused to honor their reservation. The worst part about the entire 3 phone calls that I had with three different staff was that not one person walked me through the sales process. I was asked by the first sales rep to shop around. I never was given a formal quote. Not following corporate procedures will doom this location. Save your time and your breath talking to people who don't want to sell you a truck rental and just go to the Monroeville Branch... That's what Jay told me after he said simply we can't help you here Greg. This location is doomed for failure. Don't be a part of their failing process and do what Jay told me to do... Go to Monroeville, where they know how to do more than talk. I Was Referred To Monroeville and it was a piece of cake. I had a quote. I was called back. I was even asked to give then my credit card to hold the truck. Moments later I had an actual confirmation by text. Wasted too much of my time with three people in New Ken and to be honest it doesn't seem like they belong to this company. Because even though their hours say till 5 the lady told me ' we are closed at 4:30' Great Job New Ken guys you are terribly good at wasting my time. So I wasted some more of my time writing the only bad review on Google that I have ever wrote in my entire life!

Outstanding really helpful and was there when i needed it