Penske Truck Rental

I pulled up and they were ready for me. Signed a few things, walked around the truck and off i went. Truck was clean and smelled nice.

I’m so impressed with Penske for a number of reasons. I rented a van through Jamie Reinhardt, the manager in the Exton, PA office. I appreciate how all of Penske’s trucks and vans are in such nice condition, and relatively new. Jamie told me Penske rotates out their rental vehicles and replace them with new ones regularly, and while they have relatively low mileage. I drove the cargo van to Brooklyn to move a loved one out of the city. Had a small fender bender, so, having purchased the insurance they offer, I called the office. They referred me to the King of Prussia office, who sent me to the Risk Management Department. A gentleman helped me quickly file a claim over the phone, and was on my way. Once home, after unloading, the key wouldn’t turn in the ignition, so it was unable to start. So they make it easy to call the 24/7 Roadside Service, which I did, and Rob drove to my house inside an hour, and got it going. It took him 2 seconds! Apparently when a steering wheel is locked in place (anti-theft device!) all that’s needed is to turn the wheel slightly, which releases the pressure on the ignition key and allows the key to turn. Never new that trick. All in all, my rental experience had bumps in the road. But point is, when issues come up( and they do, that’s life), every person in the Penske company knew just what to do, referred me to the proper department, and each person did their job eagerly, friendly, and quickly. Penske is set up to handle problems and they’re very organized, in my experience with the Exton office. I’d encourage rental customers to just go ahead and buy the insurance they offer, it’s not that expensive, and if something happens, you’ll be glad you ponied up for the coverage. Penske might be a little more expensive, I’m not sure, but you’ll get a nearly new truck or van, and the support of an outstanding customer service staff that all seem to take their jobs seriously. Thanks, Penske!
Mark Roe
Downingtown, PA

Penske trucks are the best! At this particular site the people are awesome and very friendly

This is my second time renting a Penske moving truck. The first time is used a 17ft. This time I used a 12ft size truck. Both were great but the 12ft was excellent. This truck didnt even use 100 dollars in gas traveling from Belleville Illinois to Pottstown, Pennsylvania. I was shocked that a big truck like that could get such good gas mileage. I rented a local U haul ro move 4 miles , making 2 trips and spent 45 in gas. Also the customer service is wonderful. All the people from the phone center to the agents where you pick up and drop off are terrific. I had 2 awesome experiences. I would say to everyone this is the company to use when doing a self move. I live Penske and I would even do an ad for them for free, that is how much I love their products and services. Awesome , Awesome and Awesome.

I was moving and weather changed at the last minute to raining all day. So easy to order it and pick up. Drop off was even easier. Great price, and the girl in the office was great! Well definitely use them again.