Pick Up Movers LLC

Pick Up Movers made the moving process quite a memorable one. The sales rep responded to my email right away and offered the best rate I have found. The customer service was great and the movers too were quick, professional, took really good care of my furniture and were very friendly. I would absolutely use them again and recommend them to anyone making a move.

First of all: They broke my $800 table and authorized a $60 reimbursement for it. I haven't gotten that $60 yet. TL;DR: My experience with this moving company was nothing short of absolutely HORRIBLE. I don’t even know where to begin describing how terrible the customer service is, and how absolutely ridiculous some of the things that happened were. I am so dissatisfied. Some of my items were broken and lost, the dispatcher and booking agent lied to me repeatedly, and the company in general was extremely unforthcoming with any information about delivery times and claims to reimburse the broken items. The long version: The company quoted me a price that seemed reasonable to move from Miami to St. Louis, and the booking agent, Pierre, told me this price was a great price for moves of this type, specifically mentioning that companies that charged less were not to be trusted. He told me my things would arrive in 5 to 10 business days. My co-worker who was also scheduling a cross country move at the time told me her movers charged her much less but gave her an estimate of up to 21 business days to deliver. I decided to go with Pick Up Movers and pay more because I wanted my things in a shorter time frame. Once my items were picked up, I waited and waited to hear from the company. I finally started calling and emailing to ask about the status of the delivery after about 8 business days had passed. NO ONE would return my calls or texts for several days, then Pierre started returning my calls and telling me that he had contacted dispatch and that they wouldn’t give him an answer. This went on for several days until someone named Laura gave me her number and told me she’d be in touch. She was not forthcoming with any information until I started contacting her multiple times per day. Finally she gave me a delivery estimate of a “couple of days out.” When I texted her a few days later to confirm, she could not (would not). Ultimately, I received my items on September 9th, when the company picked them up on August 18th. Once the movers did finally arrive, they ended up getting about half of my stuff locked in the elevator at my building because they tried to override the door closing functions of the elevator, which caused it to shut down. We had to wait about 16 hours for the elevator to start working again. I signed all the paperwork and paid them IN CASH before they started unloading (as it is their policy to receive payment before releasing the items, and they only accept cash or money orders). AFTER all of this they finally told me that they BROKE my glass coffee table. The movers provided me with the documentation that they had broken the table, along with the photos that they had taken to show their supervisors. I submitted this documentation and the accompanying photos to the claims company. Despite this, the company attempted to DENY my claim on the grounds that I needed to fully unwrap the table to prove that it was broken. Again, THE MOVERS are the ones who informed me the table was broken. THE MOVERS provided me with the photos of the broken table (still in packaging). THE MOVERS assured me I didn’t need to unwrap a box of broken glass in my apartment to prove that they had broken the table. I finally DID unwrap the box and resubmitted the claim. They are supposedly returning $60 to me for the table, though, of course I haven’t received anything so far. Terrible, terrible company. WOULD NOT RECOMMEND.

This has been the most horrible moving experience of my life. So many things are wrong with the management of this company that I’m not sure I can list them all on this review. We’ll start with the movers showing up a day a a half late. I had to call to find out that their truck broke down. They came during evening hours to do my move with a truck that was too small. We had to reschedule another day for the rest of the pick up. Management didn’t care that I lost 2 days worth of work. It gets worse when my move is delivered. Somehow they let my boxes and furniture get wet. They ruined a dining chair this way since the tacks on the top rusted thru The linen. My wood, Indonesian desk was all scratched up ( I didn’t notice they hadn’t packed it because I had to visit Home Depot and get my own wardrobe boxes which they forgot).My sofa came in with a broken leg, countless of broken glassware, a wood and marble elephant was broken and roaches that came with the boxes! Upon delivery I argued with Laura in the office who would not let the guys start unloading until I paid the balance owed. Of course this is their policy since you’ll receive everything you own damaged. Everything that was in my wardrobe was at the bottom of the box with the steel rod pushed in. Everything has to go to the cleaners. They were as expensive as other movers but in the long run will cost you a great deal more! I am still trying to go they may things that I’ve had to toss and working with the insurance company. If you value your belongings go with anyone else. The only reason I hired them is because Frank, a former employee of Flat Rate, told me Pick Up was better......not in a million years! Contacting the BBB.