Pink Van Lines

We hired for a cross country move that was supposed to take 10 days maximum. It ended up taking over two months. They charged us more money to get out stuff delivered and I felt like we were being absolutely scammed. I gave up hope that we would get anything ever. We were missing some things when they delivered. It was a good thing that I printed out the contract because when they said that we hadn't paid a transfer fee to a smaller truck I was able to pull out my hard copy. You can't look it up online after the move starts. Awful, stressful experience. Would not recommend.

I initially was very impressed with the responsiveness of the company - during the sales process. Responses were non-existing once the move began. I left voicemails, emails and text messages - only to be ignored. Negatives also include being a day late to pick up and changing the payment arrangements at the last moment. They also tried to charge an additional charge for a shuttle - I had to send a picture of another 18 wheeler in the parking lot to get it done - once again, the office did not pick up the phone with that either. On the positive side, the movers on both sides were proficient, polite and hard working.

Can I not give a star? We hired this company to move my 1371 sq ft home in Tx to Ok. I hired them to help pack and move. They came to my home throwing everything into boxes with no care of what room things were in. The boxes were not marked nor did they do an inventory list. 5 guys came to my home in TX, I did not have a whole lot of cash on me so I gave them $20 each. They left my home not giving me time to make sure everything was packed. It was not, they did not pack the pantry. They needed the truck for another job so they took our property to the warehouse and unpacked it. They then loaded it back up a few days later. To my understanding it was supposed to come directly to OK. It did not, obviously. The first truck showed up at 9pm and was here until 2 am. It was unloaded and brought into my garage and dropped off. We were then told what we wanted moved into the house to tell the guys the next day and they would move it. The second truck came at 9 am and was here until 2pm. They were in a hurry and told me they did not touch the property already moved in. The mover was one of the ones who loaded the truck. He made sexual innuendos towards me and then tells me 'And we EXPECT a bigger tip than $20.' They brought in the stuff dumping half of the stuff in the garage and half into the sunroom. Our property was broken including antique furniture, 80 lb rose quartz and crystalware. Boxes are missing. There are a couple of boxes of cleaning supplies and laundry products are gone. Now I am having to replace things out of our pockets.

This company does not care about your property. They are rude, lazy, careless and only after the money. This company made my move a lot more stressful than it needed to be. DO NOT hire them unless you like crying.

8/28/22 STOP!! Don't hire this company pink van lines!! The worst experience of my life.. the initial conversation with Casie Smith was smooth.. but once they picked up your
belongings the price change. We scheduled a direct delivery 1-3 days and they showed up after 5 weeks.. we made police report going crazy stressful getting sick and so on.. finally when we got our delivery we are missing so many things we have our furniture that is now broken. Just a mess.. missing tools, beds, clothing, designer purses and much more.. please Haul your own if able.. this is a nightmare.. till this day no calls back..