Pink Van Lines

The worst experience ever. This company don’t tell the costumer the truth. I so mad about pink van lines. I lost a lot of stuff
Missing Tools,beds,and Value stuff. I don’t recommend and don’t respond Tex or call. Very very I responsable company. It’s my Nightmare. I just expressed my situation
For people don’t live same experience. The worst experience ever in my life this company take my jewelry

Do not, under any circumstances, book any work with Pink Van Lines. The initial conversations with the sales rep went very smoothly and they offered the lowest quote we could find for a move to another state (out of Texas). Everything that came after was a nightmare.
First, the movers were scheduled to come in between 12:00 PM - 4:30 PM - they showed up at 6:30 PM. These movers were rude and clearly did not work directly with the company and were random contractors.
Second, we started getting concerned about the date of delivery because they had not called to confirm the day before the scheduled delivery. We called and could not get through to anyone. For about two weeks we were in limbo only receiving email communications from time to time but no confirmation on where our stuff was and when we would receive it.
Third, we received a call notifying us of delivery with less than 24 hours of anticipation. We rushed to get a dock appointment in our building for the timeframe they gave us and the delivery team showed up several hours late (thankfully our building was flexible with us).
Fourth, when they finally showed up we were told that we owed an extra $300 for a “shuttle fee” and that for them to help carry everything to the apartment they would need to charge us an extra $700. We absolutely could not pay the extra $700 so they asked for $150 instead or they would not give us our stuff.
Fifth, boxes were clearly opened in transit and people went through our stuff. Our clothes smelled terrible and things were missing. Several boxes did not make it to us. And the delivery guys, who were probably just random contractors, could not be bothered.
Finally, our box spring and bed frame did not make it to us and our mattress, which was in a mattress cover, was a mess. The mattress cover was ripped up and the mattress itself was dirty and damaged. We had to throw that mattress away because it was so disgusting.
Do not make our mistake. Do not hire these people under any circumstance.

WHERE TO START.

They were supposed to come early in the morning. They showed up around 10:30am. They packed small boxes into wardrobe boxes without our permission then charged us $500 for 'materials' that we did not ask for or need in order to 'make it right' at the warehouse (aka extortion).

It was $3,000 more than we were quoted. THE DRIVER LEFT HIS CREW SITING IN OUR DRIVEWAY FOR FOUR HOURS WAITING IN THE TEXAS SUN while he was on another job with the truck.

There was no word of where our things were for two weeks, then we got less than 24 hours notice that our things would arrive. Once everything was on the truck, the attitude from the rep I had been working with clearly changed to 'yeah yeah yeah, we'll get to you.' She had previously said they had never had anything broken, or had claims filed against them...Y'ALL. READ ON.

When the truck arrived, I'd say about 30% of our boxes were irretrievably damaged and won't hold up moving into our new space. Many things are broken, including an entire set of Wedgewood china (clearly fragile items literally thrown on top of a stack), an expensive chest that was built for my by my grandfather, who is dead. All four feet from that chest are...god knows where. Not in the truck, that's for sure. OH, and that chest had the ashes of a beloved pet, WHICH ARE MISSING.

The blatant disregard for us, our belongings, and their work is truly unbelievable. Fragile and light items were crushed under heavy. Furniture ruined. We are filing claims to their insurance, our own insurance, complaining to the better business bureau, and filing a complaint with the FMCSA.

DO NOT USE PINK VAN LINES UNDER ANY CIRCUMSTANCES. Please see attached photos. I've got more receipts and am happy to share.

Pink movers were supposed to arrive between 8am and noon. They arrived at 4pm.

Pink was supposed to “direct load” into an 18wheeler per our agreement. They loaded into storage.

Pink was supposed to deliver within six days per our agreement. They delivered 16 days later.

Pink said our belongings took 26 feet of cargo room and charged us extra. The truck driver measured 22 feet.

The truck driver witnessed Pink THROWING OUR BELONGINGS into the truck.

EVERYTHING ARRIVED DAMAGED.

SOME ITEMS ARE MISSING.

Do not under any circumstance use Pink Van Lines.