Pioneer Moving and Storage

Amazing experience. Would recommend to anyone. Worth every penny. Thank you to Tyrone, Izack, and Tui, you were all wonderful

The two men were very professional and took care of business. Would be happy to use in the future.

Wonderful experience with these guys. I especially appreciated the call to confirm a day or two ahead of time.

2/20/24 Bridger and Brianna unloaded my household goods that were in storage for the military. They were extremely careful with my belongings and were very respectful and very helpful walking me through the process. I have had bad experiences in the past with movers and these guys far exceeded my expectations would recommend 1000%. Pioneer needs more employees like these two.

I regret using A1 for my interstate move (which cost me almost $5000, so not a small expense for the sub par service). First, A1 is Wheaton Movers' agent in Utah. So while a huge part of my experience was with A1, a small part was with Wheaton. Second, I rely on reviews to make important decisions so I've tried to outline my experience in some detail below.

I had pored over reviews before making the final decision on whom to use for the move. I started the process early by locking in the movers at the end of June for a September move. After speaking with Kris Middleton, I settled on A1 as he was quick to respond and seemed to be on the ball with his service. Boy was I wrong! After I signed the agreement, reaching him was next to impossible and required me emailing, texting and finally calling multiple times in order to reach him. The receptionist at A1 was never courteous and Kris was never efficient after I signed on with them. Additionally, he never even guided me in the direction of someone who could've been of more assistance. Now, the one positive was he was initially helpful when I needed to be flexible about my move-in date (about a week or so).

After signing the initial agreement, I never got any official documentation from them besides a move estimate. I was concerned closer to the date when I hadn't heard anything from them so had to keep trying Kris to get any information. The movers themselves were one of the few bright lights in this process. I wish I still had the document with their names as I would shout them out. I did notice one girl being rough with one of my more fragile items (she threw it when she didn't know I'd come back in the apartment and was watching) but overall they were great!

After the movers left, I got nothing from Kris until I finally called the office and asked to speak with Kristen since the people who came to move my stuff recommended her. She was great. Answered all of my questions, gave me the final amount I owed and confirmed when my items would get to me. I paid my amount in full and drove to my new home.

A few weeks later when my items got to me the driver said he wouldn't be able to unload my stuff as I STILL OWED MONEY for my move. I explained I had paid in full and would not be paying a penny extra as it had already cost me almost $5000. He finally agreed to unload my stuff and to deal directly with A1. A few weeks later I got a bill from Wheaton Movers for $150 extra that I 'owed'. I called A1 as I never received a text back from Kris when I explained the issue. The person who answered was helpful, said Wheaton often tried this scam and that they'd handle it and get back to me.

They never did. I had to call multiple times and email (due to the rude receptionist) and finally Kristen emailed me confirmation they had sorted out the issue.

If you're looking for efficient, consistent service, look elsewhere. This place isn't it.