Pioneer Valley Storage - Stadium

Customer service was great!

I would not recommend to anyone I know!!! I recently had the displeasure of dealing with Pioneer Storage Company, and I must say, it was a nightmarish experience from start to finish. The most miserable part of my experience was the company charged me for an additional month without my approval. There was no warning, no notification, just a blatant disregard for my consent. When I reached out to address this issue, all I received was a receipt, as if my hard-earned money meant nothing to them. I have reached out for weeks afterwards and received no response. The customer service team is rude and unhelpful. It's almost impressive how consistently unpleasant they were. Trying to get any sort of assistance or information from them felt like talking to a brick wall. On top of this, I would say the quality of the storage room was poorly maintained, dirty, and had a distinct musty odor of mildew. It is also not gated or secure, except for the lock you buy for the door. I would not say that it was worth the price especially with the poor customer service and treatment you receive. I would definitely look somewhere else.

I really enjoyed the service n prices. Very convenient to home. So I also appreciate the location in Amherst

IMPOSSIBLE to actually call and get a hold of someone who actually works at the location! No exaggeration I’ve called 25 times at all different times of the day and nobody has ever picked up the phone. I don’t want to deal with someone at some call center, I want someone who is actually at the location. Why would I ever store things here if I can’t even get a hold of someone there and from what I’ve read I’m not the only one!

The initial set up was confusing but the storage space is great.