Platinum Relocation

THE WORST : I have moved cross country multiple times and this was by far the worst.
BROKEN promises- told I would be the only one on the truck FL to CAL The driver told me my things were loaded and unloaded multiple times. I was told they would take special care of some large artwork. It arrived severely damaged. The wooden crate it was loaded into was ripped apart and screws had gouged out the painting. This took some force to cause this damage.
POOR Handling- cross country and my mattresses were not boxed or bagged and arrived a mess. Boxes labeled 'fragile' and 'Antique' arrived upside down at the bottom of a pile of boxes, or crushed. Several wooden items were not properly wrapped (no blanket--just tossed in the truck) and arrived broken.
FAILURE to listen. They were told my new driveway was steep and narrow and to bring a truck no larger than a specific size and I agreed to the cost to offload onto the smaller truck.(I sent them photos and discussed with office in Fl). They brought a much larger truck and .....could not get down the driveway... nor hand carry belongings down the driveway (reasonable). However, I then had to obtain a storage unit to unload and hire a different local mover to transport belongings to the house on a different day as Platinum driver was catching a flight back to Florida that night.
OVERCHARGE- They estimated I would need a number of boxes and used many fewer. No refund for unused boxes, much less any of the damage they caused or need for a storage unit or the transfer truck (of the wrong size) or the need for additional local movers.
MY ADVICE: USE A NATIONALLY recognized mover. These folks either don't know what they are doing or don't care...probably both.

Oh yes, they never responded to subsequent calls or emails.

THE WORST : I have moved cross country multiple times and this was by far the worst.
BROKEN promises- told I would be the only one on the truck FL to CAL The driver told me my things were loaded and unloaded multiple times. I was told they would take special care of some large artwork. It arrived severely damaged. The wooden crate it was loaded into was ripped apart and screws had gouged out the painting. This took some force to cause this damage.
POOR Handling- cross country and my mattresses were not boxed or bagged and arrived a mess. Boxes labeled 'fragile' and 'Antique' arrived upside down at the bottom of a pile of boxes, or crushed. Several wooden items were not properly wrapped (no blanket--just tossed in the truck) and arrived broken.
FAILURE to listen. They were told my new driveway was steep and narrow and to bring a truck no larger than a specific size and I agreed to the cost to offload onto the smaller truck.(I sent them photos and discussed with office in Fl). They brought a much larger truck and .....could not get down the driveway... nor hand carry belongings down the driveway (reasonable). However, I then had to obtain a storage unit to unload and hire a different local mover to transport belongings to the house on a different day as Platinum driver was catching a flight back to Florida that night.
OVERCHARGE- They estimated I would need a number of boxes and used many fewer. No refund for unused boxes, much less any of the damage they caused or need for a storage unit or the transfer truck (of the wrong size) or the need for additional local movers.
MY ADVICE: USE A NATIONALLY recognized mover. These folks either don't know what they are doing or don't care...probably both.

Oh yes, they never responded to subsequent calls or emails.

I had Platinum Relocations come do a last minute move for me and my family. Closing dates got messed up and we actually closed earlier than expected. Platinum was EXTREMELY accommodating and helped in every way they could. Their sale man even gave us pointers on how to pack boxes for less breakages as well as ways how to use different items throughout the house as packing material. This move went way smoother than I expected at a very stressful time. My wife was very pleased with their work and diligence to make sure we were comfortable in our new home. This, in itself, made my life and stress so much easier. Kids rooms were set up first, as asked, so they could play in there and not be in the way. I couldn't have asked for a better crew on what felt would be one of the most stressful days of my life. Very thankful to Matt and the crew he brought out. Thank you Platinum Relocations for your professionalism and genuine care for my items during this move!

I had Platinum Relocations come do a last minute move for me and my family. Closing dates got messed up and we actually closed earlier than expected. Platinum was EXTREMELY accommodating and helped in every way they could. Their sale man even gave us pointers on how to pack boxes for less breakages as well as ways how to use different items throughout the house as packing material. This move went way smoother than I expected at a very stressful time. My wife was very pleased with their work and diligence to make sure we were comfortable in our new home. This, in itself, made my life and stress so much easier. Kids rooms were set up first, as asked, so they could play in there and not be in the way. I couldn't have asked for a better crew on what felt would be one of the most stressful days of my life. Very thankful to Matt and the crew he brought out. Thank you Platinum Relocations for your professionalism and genuine care for my items during this move!

I had absolutly the best experience. They were courtious and did not nickel and dime me. They work fast. Very fast but keep your stuff safe and sound. I trust them completly. Their prices are fair and honest. No hidden fees. I even bought them breakfast and lunch plus tipped them $140. You will not regret using them.