Plymouth Relocation Services

I asked him politely how come his supervisor DAVE FELDMAN gave us an estimate that's suppose to be close. His exact answer was, 'DAVE is an office guy, he doesn't know anything about trucking or truck space.' So, I said, why send a customer someone who doesn't know anything about truck space then. It's not fair to us and I would like to cancel the job as we
thought worst case scenario, it will be $6000. Then he said, 'it's too late now, your stuff is on my truck, and that doesn't include 5% tips for me and the guys.' It took 5 movers from 1 pm to almost 7 pm to move a 912 sqf house that was all packed, and we only had a treadmill and 15 bin boxes in the basement (We had to leave everything in the backyard). We didn't really care about how long they took to finish the job, the problem was we were up to 2200 cubic feet, after
adding fuel charge, taxes, packing material, and tips, we were at about $11,385, not $3600!!! OSCAR demanded 70% deposit, we told him DAVE told us only 50% and it was written in the contract. We told him it wasn't in our budget to pay $12k and we can only give him a check for $5k. He said it will work, but since we are giving him a check instead of cash or money order, they will have to wait until the check clears to start shipping our belongings. We were shocked because we were never told that, and if we knew, we would've made sure we went to the bank before they closed to bring cash. We were very upset, but tried to remain calm and collective, also because this company now has our belongings that has a sentimental value to us, and we wanted it to arrive safely to Florida. Of course we try to contact Dave, message him to get answers from him, he is no where to be found throughout the process. Even though, right before the moving started we were talking about recommending him to family and friends, and that I posted a recommendation with his contact info on a large moving Facebook group because we were very pleased with our initial meeting with him.He was always very responsive, but was no where to be found during the actual moving process. Finally DAVE FELDMAN answers his phone days later and apologized about what happened and he will give us $200 discount. At this point, we don't care about pennies off when we are paying almost $12k. We realized we were scammed, but thanked him for the discount, and left it at that because we wanted our belongings to arrive undamaged and on the dates agreed upon. Now, we have been calling them since the 23rd of June almost everyday to get an update, but have been given nothing but the runaround. On the contract itself, the company's address is in San Diego, CA, but we were told that we have to contact their office in the Bronx, New York because they are the ones holding our truck. Finally DAVE FELDMAN returns our calls and gets the owner of the New York office on the phone, RACHEL COHEN. We couldn't understand anything he was saying as he was yelling and talking over us the whole time. He was telling us the check hasn't cleared on their end even though, it was taken out of my account the next day (June 18th.) We told him they are pushing us to report their company to the BBB. RACHEL COHEN said, 'go ahead report it,' and didn't seem to care about their company's reputation. We left off at, the truck will be loaded on the weekend (June 25-26th), and it will be shipped on Monday June 27th. We tried to call to confirm that it was shipped and again no one was answering us. We had to call the San Diego office and asked to speak to someone who oversees the New York office. We spoke to their operational manager ADAM DAHAN, who is the only decent person we spoke to at this company and tried to help us to resolve the situation. We told him that almost every time we try to reach DAVE FELDMAN, he says that he's in the hospital and just hangs up the phone on us. We understand that he might have health issues, but we needed someone to handle our issues with their company. Continued

Two Stars for their relocation service and ZERO stars for their customer service. We have used the services in August'17 . Service was OK .But we were double charged almost 720$ and they promised(Have mails and Voice Mails) to ship a check within 4 weeks , Which never came . We have been trying to contact them for last 8 months . They wont operate in winter time, So made us to wait for the Spring time to connect to theirs back office.Now every time whenever we call customer care we have to explain the whole story and then call goes to hold for indefinite time. Maximum time we were waiting on being hold was 37mins but had to drop off after that . We have screenshots of call logs will share the screen shots.

This company by far is the worst moving company I have ever dealt with. Sebastian Shaw “ quoted” me a move for both my belongings as well as my vehicles and when the movers came in the informed me that they now needed an additional $2000 dollars in order to move my belongings because apparently Sebastian failed to list things i had given him when they did an over the phone inventory. To make matters worse, I had to call them several times the day before my move was schedule as they never called me to provide me with a time for my vehicle pickup and after several times being put on hold and given the run around I was told that the carrier had a truck issue and that they are now not picking up my car. I asked to get a carrier phone number in order to see what can be done and no info was provided. DONT USE THIS COMPANY!????

Thief's..