Plymouth Relocation Services

This is one of the worst moving companies I have every dealt with. So let’s begin. I signed up several month prior to our move and told them most things that where in my home. After explaining to the guy I had a big home 5k sq ft he told me that I didn’t need a large moving truck. I said okay assuming he knew what he was talking about. Right before the move i called back to ensure everything was correct and to adjust somethings since we decided to keep some items. When we started going down the list of items that the last rep. Did a lot of stuff was missing. Now this is my fault b/c they do send you a list for you to verify and I had just assumed that b/c we just Went over all the items why would i need to verify again (lesson learned). So after we made all adjustments and me asking the lady do i need a bigger trailer she said no I should be fine; then she hits me with the new bill $3k more. Now in this business I did expect this b/c I’ve heard these companies have a lot of issues durning estimates. So next I get a call 2 days prior to us moving from the sub contractor All points moving Moving. STAY AWAY!!!! THEY DON’T EVEN HAVE A WEBSITE B/C OF THE BAD REVIEWS THEY TOOK IT DOWN!!!!!

When they showed up everyone was professional and I had no issues there. When the guy walked the house with me he said why did they schedule you with 2 smaller trucks, when you need a trailer. I told him that I told the person on the phone that and he said never call these brokers b/c they have no idea what they are talking about. Later that morning I get a call from the manager/owner Tom. He asked if we could be ready for delivery on that Friday. I told them that I would have to check to see if the place we were going into was going to be ready. He says ok great just let me know this evening or tomorrow morning so I can hold your spot. The next morning I called back and he said it’s to late I gave up your spot since you didn’t call back. Well that didn’t turn out so well. My wife took time off since we expected the furniture to be delivered by that date.

After day 2 of packing and all my stuff is on the truck they gave me the bill it was another $7k more than what I was quoted by Plymouth.... The mover says it would have been a lot cheaper if they gave you the big trailer... I told him that I’m not paying that b/c now your trying to rob me. He called his manager Tom and he gave me a discount of 1,200 est. Now don’t get me wrong that was nice of him but I started at 11,400 now I’m at 21K really???

After they get here to unpack our belongings the drivers show up but can’t unpack the truck b/c they didn’t have any help. So we had to wait another day to get our belongs.

Now they we are going through our items we are missing a lot of stuff. Shoes (I’m collector 17-20 pair gone), my id’s in my drawer, head phones, play stations, computer server. This is just bad. There are a lot of boxes with 3-4 items in it (ie salt and pepper shakers and napkins, in a large box). This is how they scam you. Now, they have no idea what I’m talking about and they only pay .60 per lb if something is missing. So let’s say the play station is 5 lbs they will only give me $3 for it... really!!!!

STAY AWAY FROM BOTH OF THESE COMPANIES... HAVE SOMEONE COME TO SEE YOUR HOME TO GIVE YOU AN ESTIMATE!!!!

I asked them to ship from Houston TX to Ontario, Canada, and I paid 600$ deposit. They told me later that my shipment registered to go to Ontario, California and they don't ship to Canada and we are not returning the deposit. When I called them first time, I confirmed that the shipment is going to CANADA. I asked to speak with the same agent who spoke to me first time, they said we don't have an agent with this name. The supervisor was extremely rude and impolite.

im very upset at signing of contract i made a 725 deposit . I had called easier to cancel my service with then when i was told by jamie that he'd assures things would be just fine an they would handle it all. i guess that was to keep my business errr.. at pick up it was 745 they would not take my sons twin loft bed because they failed to put it down correctly on the inventory i don't work for a moving company, I don't know how they put things or even understand the cubic feet of the truck that's not my job! when they said ok what is the description i told them exactly what it was to three people said ok was explained three times an even to the manager i SAID TWIN LOFT BED ALL FOUR SAID OK AN ON MY INVENTORY WAS PUT TWIN BED WITH MATTRESS SO I THOUGHT THEY KNEW WHAT THEY WERE DOING !!SO I AM NOT GETTING MY SONS BED BECAUSE OVER 900 TO PUT IT ON THE TRUCK SO NOW IM OLNLY GETTING A MATTRESS NO PRICE ADJUSTMENT AN NOW MY SON DONT HAVE A BEDROOM SET!!!!!!! PLYMOUTH MOVING SERVICES THE WORST . SANDY, JAMIE, JAMIE AN MANAGER ANDREA OR HOW EVER YOU SAY HER NAME SHE WAS ABSOULUTLY RUDE AN FRANK !!!

I am very upset and frustrated by Plymouth moving company! At the beginning of the contract signature, the representative is very positive for your requirement. After they collection $500 deposit, the company service attitude is rude and too bad.

Further more, the company rescheduled to upload my home staffs as they will. They missed to come to upload my home staffs three times. We have awaited their movers come to upload for several days! That is completely horrible, and messed up my moving plan . Which also cause my lost too much.
Finally, I had to contact other company to upload my moving staffs.
They also declined to refund my deposit.

I am trying to submit complaint on this scam-moving company, and keep my right to sue them soon.