PODS Moving & Storage

I was scheduled for pick up on Monday 8/21/23- no show, no notice.
Called, texted, chatted, emailed - no answer, calls dropped.

3 hours on the phone today (Tuesday), was finally told that it would be picked up Wednesday. But is scheduled between 3-6PM. After 2 days waiting I needed it picked up first thing.

I sold my house. New family with kids tried to move in today- could not because pod is blocking driveway and can not unload in street.

All day today lawyers calling me, real estate calling me- very angry people, with every right to be!
You didn't show Monday. Your didn't show Tuesday. Now you are telling me Wednesday 3-6!

This is a horrible thing to do to people, very poor management!
Call center is not able to help, 3 HOURS!! on the phone, they have no authority and can't do anything- and will not put you in touch with anyone who could.
Stay away from this company.

I was scheduled for pick up on Monday 8/21/23- no show, no notice.
Called, texted, chatted, emailed - no answer, calls dropped.

3 hours on the phone today (Tuesday), was finally told that it would be picked up Wednesday. But is scheduled between 3-6PM. After 2 days waiting I needed it picked up first thing.

I sold my house. New family with kids tried to move in today- could not because pod is blocking driveway and can not unload in street.

All day today lawyers calling me, real estate calling me- very angry people, with every right to be!
You didn't show Monday. Your didn't show Tuesday. Now you are telling me Wednesday 3-6!

This is a horrible thing to do to people, very poor management!
Call center is not able to help, 3 HOURS!! on the phone, they have no authority and can't do anything- and will not put you in touch with anyone who could.
Stay away from this company.

Arranged with PODS to have street delivery of my unit. Obtained permit from the city, sent copy of permit to the pods of Hudson Valley email address which PODS provide to me. On the day of delivery they told me they will not do street delivery in Yonkers. I had Yonkers municipal employees willing to confirm that delivery was approved, PODS refused to put anyone in contact. They screwed up my move in plans. Cannot reach anyone who can actually address the issue. Out the money for the permit, and now I also have to rent a vehicle and unload container at the warehouse - what did i pay PODS for?!

Arranged with PODS to have street delivery of my unit. Obtained permit from the city, sent copy of permit to the pods of Hudson Valley email address which PODS provide to me. On the day of delivery they told me they will not do street delivery in Yonkers. I had Yonkers municipal employees willing to confirm that delivery was approved, PODS refused to put anyone in contact. They screwed up my move in plans. Cannot reach anyone who can actually address the issue. Out the money for the permit, and now I also have to rent a vehicle and unload container at the warehouse - what did i pay PODS for?!

These guys are so super friendly and helpful...but here's the rub...when you can find someone. It does seem like the facility is actually 'staffed' but if you wait long enough you'll find a driver dropping off and/or picking up a Pod for a delivery. They can help. But the door that says 'open 9-5' is permanently locked.