PODS Moving & Storage

My PODS in Bristoe/Bristow VA provided excellent service. Ron, Bob, and John were courteous, efficient, and met all expectations. The website is easy to use, and all personnel on the phone were helpful and pleasant. I highly recommend PODS Storage.

I would not recommend this location for storage or moving needs. My husband and I are renovating our home, so we reserved a POD to be dropped off, filled and picked up 2 days later for storage. The experience was horrible. When the driver arrived to drop off the POD, they called me to confirm location, I provided information and showed them where to place it. Once the POD was in place, the driver called back stating that he was unable to place the POD down because a tree branch was in the way and that he could leave it there but that he would rip up the tree next to the POD, i asked him to please NOT damage the property and see if we could move it around to get the machine out safely, the driver responded 'it wasn't his job and he would just rip the tree out, that's not his problem' I again informed he did not have permission to damage the property and that i had confirmed that site with customer service, the driver then responded ' its your own fault for listening to customer service, they don't know anything and that he wasn't leaving the POD and i can call them to complain he had things to do' he then hung up on me. We then called customer service, but i received a call from the drivers supervisor, once i explained what happened, the supervisor stated 'well its raining and the driver has 6 other jobs, that's why he responded that way' The supervisor then instructed me to go outside and speak to the driver myself and show him another location to place the POD, i explained that i wasn't comfortable with that, due to the conversation i just had with the driver and that i am 8 months pregnant, the supervisor didn't care. In todays economy, paying for a service like this isn't easy and not cheap, and if a customer makes a decision to spend their hard earned money with a business, you expect good customer service and value in the service. I called customer service afterwards and all i asked for was for a call from the site manager and never received a call. These people do not care about customer service, they just take your money and move on. I would not use this business/location again.