PODS Moving & Storage

The amount of issues I had with POD is longer than I care to type. I will never use this company again. I cannot emphasize enough to avoid this company.

My mother and Mimi used PODS recently and I am so upset and displeased as how they have been treated. A woman who just lost her husband and and had to move from their home, PODS lied about the delivery date, now that it's pick up day they have already pushed her time back again, she/we can never get an actual person on the phone. It's ridiculous and very unorganized. My mother was in a house without furniture or anything for almost a week.

We used PODS to move when we were moving from our home of 19 years.. our delivery date was changed 2 times to have the pod delivered to our new home, we were called at 7p the night before delivery- mind you this was after we had already moved to the new home. When speaking with the 1st representative it took almost 15 mins to get a clear response as to why our delivery had been changed after confirming. Then when speaking to a supervisor she offered 100.00 credit due to the inconvenience of having to wait an additional 2 days to get our items. As of today - a day after the POD was delivered I called back due to getting yet another charge, which did not reflect the credit, only to be told sorry your request for a credit was denied. I also called to state the POD was empty and they could come get as they literally sat it in the middle of our driveway and have been told sorry you have to wait til the 20th for pick up. The driver proceeded to throw cigarette butts on our driveway as well. This is the worst customer service I have received. We will not use them again. No sorry or how can we fix this.. very frustrated as this was suppose to help us and only made matters worse

Pods have been absolutely terrible. Customer service is practically useless to get anything done. It seems the rep read to me a script.

After talking with customer service and providing the dimensions of our driveway, the agent guaranteed that our pods will fit in the driveway. Only for pods to deliver and tell me that was not the case. We now have two small pods sitting on our street, with our HOA not happy. That sucks moving to a new neighborhood.

Then…we were scheduled for pick up of the PODS on August 3 - one week after we were done unloading. Only to find out the day before that “due to unforeseen circumstances” they rescheduled us to August 8. Meaning, we will continue to miss our mail, not use our driveway, and inconvenience us for another 5 days. Which is unacceptable. When we called customer service, there was nothing they can do but put in a “ticket”. Customer service was not able to help the customer - imagine that. Every time we called customer service we were promised someone was going to follow up, we never heard from them. This means we will have these containers over two weeks empty. Unacceptable!

If I move again, I would go back to other moving solutions, because this has been an overpaid disaster.