PODS Moving & Storage

I was pleased in all aspects of my using PODS, the container was clean and sturdy, the drivers were GREAT, the scheduling was perfect, except the friendly, helpful Customer Service rep taking in my order told me the wrong weight limit for the size POD I ordered and I sent the container out half full. It caused me to leave things behind and extra to move the rest.

Terrible business practices, closed on a Saturday, said it was open on their website and on Google, verified the pickup the night before only to show up after a 2 hour drive and hundreds of miles and dollars down the drain to an empty lot and warehouse, called them directely only to be told that 'something came up and they couldn't any get anyone to come in drivers or supervisors', nothing. I would never recommend this business.

Had a very negative experience, my pod was due to be picked up today, verified last night on the phone and through text message just to arrive to no one being here even though they said they were open online. Customer service is very unhelpful and the manager or drivers would not come to assist us after driving 2 hours to pick up our pod. Highly unprofessional and very disappointing, I could go on but that would be even more of a waste of my time.

Pods was a great option moving from coast to coast, the whole process was smooth and easy to coordinate. The rate was reasonable considering we stored the large pod for almost 6 weeks and then had it shipped from California to Virginia. It’s funny because from the outside the pod didn’t look that big, but ALL of our stuff fit inside just fine. The scheduling people and the drivers were all courteous and helpful, and it eased my mind getting all of the email/online updates as we went along.