PODS Moving & Storage

Be specific about your expectations, but understand that the driver that calls you is NOT available nor do they care if there is an issue with the pickup or delivery.
Customer service may issue a credit, but they will find a way to fee you in the exact amount that they have given a credit for resulting in a net zero credit. They will get that money, your satisfaction be da@$$*.
Our angst stemmed from the 2nd rental when the drop-off to the house we were moving to was done. The driver was hours later than expected. When he made the drop, it was not where we asked it to be. It was blocking a 4 car driveway and 12 feet from the garage. 5 weeks prior, they successfully delivered to the same driveway in a position we needed.
Insult was added to injury when it took almost 75 minutes to get a competent agent on the phone to remedy the problem. No accommodations could be made to their schedule for a week and we were issued a credit which they used to pay the driver for a return trip to fix his initial mistake. If that was what the credit was to be used for, it was not genuine to offer a credit like it was to help allay our frustration and the inconvenience of having to run everything from the moving van from the road versus our driveway.
When they came to get the pod, I honestly didn't want to see their face or hear anything from them. Customer service was a joke as was the request of information on where to put the pod. When moving or orchestrating a move or just living in your home, having delivery personnel do their thing in deference to the home owners plan is annoying and in our case, added steps to our move that we did not need or ask for.
I understand more than ever that in 2023, the disconnect between service you expect and what providers give you is a growing gulf. Who or what besides common sense can fill it is a question for companies, but we will not recommend PODS unless you need to grow patience or you favor inconsistent and lackluster service.

Good service

Great price but be careful who answers the phone. The drivers are awesome 2 staff members that assisted me did live near Tampa and were great and processional Ask every question possible Sometimes the person that answers the phone will not do what they say they will nor are they familiar with there own online system Also if there is a dollar amount that is in question, your dispute might not be handle in a compassionate way at all

Fast and easy ?