PODS Moving & Storage

MOLD MOLD MOLD!
First time using PODS Moving & Storage
The driver failed to inspect this pod before delivery on (04/18/2024) POD#42764BX
I specifically asked before ordering if these POD containers had moisture issues! Only to be told no.
There is mold on every 4x4 post, you can’t miss it!
At the time of ordering, I arranged 2 weekends to get EVERYTHING moved out. Now we have only one weekend to be out.
I still haven’t received a replacement pod! I’m still out the initial charges! Even if I wanted to use another moving/storage option, this MOLDY UNUSABLE/UNSAFE POD is STILL blocking my gate and my driveway!
Moving forward, I will have to pay another month’s rent AND utilities! Who should pay for this???
I requested on my most recent phone call to PODS, the least they can do is hire movers to help us get moved out on time with NO response yet.
In customer service, a LITTLE urgency goes a LONG way in keeping your reputation positive.
Not only did PODS cost us time and money….PODS PUT OUR HEALTH AND OUR PERSONAL PROPERTY AT RISK. This is TOXIC MOLD!
Update: pods delivered a replacement container on (04/23/2024) 4 DAYS AFTER BEING NOTIFIED OF TOXIC MOLD then “tried charging me for it several times OVER and OVER AGAIN” but refuses to acknowledge additional damages incurred i.e.- additional rent+utilities caused by lack of prompt service/inspection, wasted time dealing with a shady business, toxic mold exposure.
No one from pods will contact me regarding these additional damages.
I’ve demanded a full refund and removal of the replacement container, as I’ve yet to use this service.
UPDATE: April 26th, Pods continues trying to charge me, no one from senior management has contacted me to reimburse for additional damages!
Sick poorly ran company! Save yourself the trouble. Please don’t use them!

Had a great experience, Highly recommend for storage and transportation, easy time talking to customer service