PODS Moving & Storage

Will not honor promises made in booking process

This is the worst experience I've ever had with a company.

PODS increased my transit cost by over $1600 when I needed to adjust the destination location from Cincinnati to Louisville, even though the distance traveled from Seattle to Louisville is almost exactly the same.

Distance PODS Seattle to PODS Cincinnati: 2343
Distance PODS Seattle to PODS Louisville: 2344

I did extensive research when looking for a moving company and ultimately chose PODS because they were able to price match the quotes from two other companies (upack and pack rat).

My final destination was in flux between Cincinnati and Louisville when I left Seattle. Regarding PODS, I was not concerned because the distance from Seattle is essentially the same. Suddenly, my transit cost increases by over $1600 when I request Louisville. At that time, the service rep required me to pay the extra cost to get my POD moving, but was confident I would be reimbursed when my case was reviewed.

Since then, my 'customer advocate' has dismissed my reimbursement request and 'closed' my case without ever speaking with me to understand the context of the situation.

This is pure thievery. If I had known this to be the outcome, I would have picked up my belongings from Cincinnati and driven them to Louisville myself at a fraction of the additional cost PODS charged me. I am requesting that PODS look at my case and reimburse me the extra transport mileage cost I was forced to pay.

Sep 22 transport mileage quote: $2529.13
Oct 19 transport mileage charged: $4175.14
Extra charge: $1646.01

Customer ID: 166202791
Order Number: 4338612
Case Number: 01137773