PODS Moving & Storage

PODS is one of the worst companies I have ever had the misfortune of working with. I would never use them again - use U-Pack or U-Haul instead. Their customer service was absolutely awful.

First issue - I scheduled same day delivery and pickup. Rep told me I was good for that. I call to confirm the day before and they have no record of it AND they are going to charge me $200 - which the guy making the sale of course never mentioned. They will lie to make a sale.

Second issue - The POD same day pickup guy arrived and told me I had 2 HOURS to fill the POD?!? That’s literally not possible. When I called initially they said I could call any time that day once it was ready. Driver nearly threatened me and said he was taking it whether it was full or not. We had to get last minute movers and it cost a lot of money.

Third and worst issue. i had called and asked for a specific delivery date during the initial sale. They said no problem it’ll be there. I call on Monday and they say the POD is not en route because I had to call back and confirm the delivery. There was ZERO communication of this. Even if the POD had been on time, there’s no way it would have gotten there within the promised timeline - since they told us it would take at least 9 days from the day released and the initial promise was 6.

We ended up getting our stuff a week late which sucked. But reading the rest of the reviews I guess I was lucky they even delivered it.

When we asked for compensation it took 2 weeks and we got nothing.

Please never use PODS - whatever minimal savings you get is NOT worth it.

PODs is an easy company to work with and understands all aspects of moving and storage. The price and convenience are fabulous. Would definitely use it again should I need it.

Our move fell through, so the pod was never loaded. It took forever to have it picked up, and I was charged double what I was originally quoted for pickup. When I questioned the change to my quoted amount, I was told that fees are subject to change if you change your plans. I do not recommend PODS unless your plans are solid. Personally, I won’t use them again.

In response to the owner, I did not try to reschedule at the last minute. I accepted delivery as planned. Did not move. Instead of moving the pod, I requested pickup from the original drop off location. For this, my pickup fee virtually doubled. Thankfully, I wasn’t moving and counting on that pod being delivered with haste because the earliest date they could give me was 10 days later!