PODS Moving & Storage

Great service!!!always on schedule...very covenient

Does not honor quotes given though online

How do you run a company like this?!
We bought a house where the owners had 4 pods. They removed 2 the day AFTER we closed on the house. The 3rd is scheduled for pickup a week later and the 4th a week after that.
I called PODS to see if i could get them both removed this week and got on the call back waitlist. 2 hrs later I got called back and sat on hold 25 mins before being hung up on. Called back and was on hold for 1 hr 20 mins before someone answered. The guy was extremely rude about me asking to have the 4th pod removed with the 3rd this week. I am not the pod customer but the new owner of the property that the pods are on, blocking MY driveway. After 40 mins on the phone, waiting to speak to a manager and threatening to just call a tow company to remove them, he finally confirmed they would be picked up within the week.
This interaction was extremely unprofessional and they need to figure out their phone system. I spent over 2 hrs on the phone and 4.5 hrs total wait time to get an agreement for them to move the pods.