PODS Moving & Storage

Never in my life if I had so much trouble trying to get a price on a large to sit at my house for 3 months all I want is a price for a shipping container to be delivered to zip code 757 57 and then picked up at the same location empty. How much!!!!!!!!

Scheduling issues. Once booked no other options to have picked up sooner or deliver sooner. Will not use again.

Still trying to get billing issues resolved 3 months after all pods have been emptied and returned. Zero customer service, no way to contact anyone for support. Ridiculous wait times on the phone. No one calls back to resolve issues. All customer service interactions are with foreigners and are very difficult to understand. Terrible customer service.

Absolute nightmare. The initial order and delivery went smoothly, as did the initial pick up, but it ends there.

The PODs are not 8x8x16 as advertised. They are exterior 7.5 wide giving you considerably fewer interior cubic feet. We were forced to place our PODs in storage when the house deal collapsed. PODs advertise a 50-mile move radius, and our second deal was only 39 miles from the home we originally sold. Only it was 7 miles out of the delivery area of the warehouse they stored the PODs. Something we had no control over, location is picked by an internal process. They refused to deliver them to the new house. We had to hire a moving company to unload the PODs at the warehouse and move their contents to our new home. We learned PODs are truly not nationwide, there are huge sections of the country, like parts of Texas were they do not service. This 50-mile radius for local moves is not home to home, but warehouse to home to home.

Don't count on much from customer service. For us, a lot of things were said that a customer wants to hear but in the end, for us, it was a lot of lip service.

I do not recommend PODs at this time.