PODS Moving & Storage

I have never experienced such horrible customer service. Please be aware they will lie and lie just to get you off the phone. They have cancelled my pick up with no call or reschedule 4 TIMES leaving me to call every single time and wait on hold just to be lied to. I was promised on two separate occasions due to the ‘miss-jump’ being their fault (multiple times) they assured me I would not be charged as it is not my fault. When they finally did show up to collect the container instead of the driver calling when en route (like they are supposed to) I received no call and I then see on my camera the driver drove off in my yard (with no right to do so) causing almost $1,000 worth of property damage. I then leave work to come assist the driver and find out what going on, only to come home and find property damage, the container still there, and the driver gone. No call no nothing, so yet again I had to call only to open a property damage claim to get ZERO response. Yesterday 1/5 the company has charged my card for yet another month of rental after I was promised that wouldn’t happened due to it being their fault. I contacted the company for my 12th time only to be told they could not help me and would have to open another case to get yet again NO response. So here I sit with; their container still in my yard, almost $1,000 in property damage, and STILL paying for their container and THEIR damage. The container has been empty and ready to pick up for weeks but they continue to no show and cancel so they can force you to continue paying. Please do not use this company unless you want to deal with weeks of misery and headache as well as paying for their mistakes.

Terrible customer service. We scheduled to have our POD picked up with all of our belongings in it because we were moving. Not only did they not show up when they were supposed to they lied to us on the phone saying they were on their way. It took them 3days to finally bring our POD to the new house. I would not recommend this company at all unless you want them to hold your stuff hostage. Would give zero stars if I could.