PODS Moving & Storage

Very good experience. Friendly, helpful drivers.

PODS offers sale at different times during the year. However, if you are already in a contract with PODS they will not allow you to get the sale price. They do not try to retain customers, they are only worried about getting new customers in contracts.
I will not recommend them.

PODS PAYMENT SYSTEM NOT PODS BRYAN SPECIFICALLY
Have had a pod for almost three years with no issues until three months ago. Only after my payment was late They called and said my card in file no longer worked and needed to add another. The card on file was still current and working. I tired adding the card again and adding a new card on their secure pay and got the message that my card was validated. After the message I was transferred back to the representative who then said there was an error on their side and asked me to enter the card again. This sounded very suspicious so I began to question why I needed to add it again. The only answer I got was that their system had an error and needed to try entering again so I did and received the same error and run around from the representative. For the past three months these people call always on a Saturday morning saying I needed to pay my bill or that my pod will be auctioned off. I explained to them that the secure pay would not take any of the four cards I try and that their online system will not accept any of those cards. Everytime I have to spend over an hour on a Saturday to explain to them that their system will not allow me to add any of my cards. From the beginning I have asked them to clearly document this issue which they say they did but yet when the next person calls and I asked them to read the notes only a very brief description in the notes were entered and didn’t clearly explain the situation. I began to record and document on my side spoke with Leo V. Who said he documented thing well and would have a supervisor call me the following Monday which didn’t happen. Today (Saturday at 9am) they call again and after demanding to speak with a supervisor I get one. Roda P. Tried to help but it was all the same steps the other took and again the issue was the same. She said she was going to send my concerns up but couldn’t tell me who “up” was. So here I am still can’t make a payment and now because the account is pass due I can not request it be dropped off nor can I access it. All because pods has an issue with their payment system.

Pods uses poor excuses to bill you for 225 days after they picked up the empty pods. No reason for this other than they are money hungry and not thinking about the customer.