PODS Moving & Storage

I called them when I was in Downers Grove, Illinois. I needed to move to Phoenix Arizona to retire. I am disabled. When I called, I asked for a quote that included not only the delivery to Arizona, but two months of storage after arriving in Arizona. Basically, I told him I wanted all of this everything and the total before I decide to go with them to move me. He gave me a price of 2200 for the smallest pod they had. That was fine. I thought it’s a little expensive but I’ll do it. I’ll just get it all done and I don’t have to worry about anything else for a while?

I was in in Arizona about three weeks when I got a notification via email that my storage monthly payment was due?! So I called and I explained that I had paid $2200 package and two months of my storage were to be included, and it turns out that they don’t do it that way. It’s a pay as you go, which I was not informed at all at time of purchase, the person kept telling me everything’s included. I asked this question repeatedly because I didn’t want any thing else to pop up!

well, when I called and questioned and explained that I had a package deal, they informed me of the rent for each month as well as the drop off the delivery of the pod to my new residence and the pick up of my pod at my new residence was not included?! I said how much now is the rent here in Arizona. $480.00 a month plus $260 to drop off and pick up?! And I had five days to move my stuff out of storage before I had to pay the 480 needless to say I was stuck paying 480 for one extra month and of course to receive my belongings, I had to pay the drop off fee so it cost almost an extra thousand dollars then what I was quoted to begin with. I don’t like leaving bad reviews for anybody unless they totally deserve bad reviews and in this case I believe in my opinion, everyone who uses this company had better take down the name of the person and make sure that that is your price quote because having this extra payment has put me in a hole of debt.

like I said, I’m disabled and I have a very small monthly income. I was coming here to retire and relax, and as a result of this payment, I will now suffer the consequences of them not explaining the ending just the beginning so get the ending people or go to someone else ! How unfair and how scandalous can someone be to a senior who is disabled or really anyone, a parent with children!? in this day it’s more important than ever for us to stand together as one! people are being taken advantage of every day and it needs to stop and it won’t until we stand together as one people! Be kind to everyone because you don’t know what they are going through. kindness is free spread it everywhere! Thank you for your attention if you got this far and God bless everyone.

I recieved fantastic customer service and transparency throughout the experience.

I really liked the options Pods gave me the ability to pack my own stuff. Store it, and then transport it to your final destination where I can unload it at my convenience. The communication from start to finish is fantastic and made a smooth move less stressful.

We were supposed to ha e our 3 pods delivered today.
They canceled and said wo.t get our pods now til June 4th which we won't be in town for
TERRIBLE

The worst