PODS Moving & Storage

This PODs facility is amazing! What a great way to have some time and flexibility to access a storage and/or moving container. The employees here are fabulous! So attentive, responsive, professional, and kind. Rosalinda has literally saved me twice and I will appreciate it forever, cannot give enough kudos to her and the whole team I've had the pleasure of interacting with.

Thank you for the timely and efficient delivery of our PODS rental Fernando Heredia. I always have so much respect for those in tough manual labor jobs. Work smart!

We moved from DC to LA in two pods, spaced one week apart. Once the containers were picked up we learned there would be nearly $1,500 in hidden City Service charges to re-deliver the containers at our new place. Some areas won't allow you to leave your Pod on the street, so you pay a hidden fee ($700 per container in LA) for the driver to sit there for four hours while you unload the truck. When we got angry, Pods told us they didn't know our delivery address would require a City Service. This is absurd- we gave them the delivery address when we got our quote. These are simply hidden charges. Delivery also took far longer than originally promised, almost two weeks, because inexplicably the facility that receives the pods in LA is only open Monday through Thursday.

You have a four hour window for the City Service. If you can't unload your pod in that time they charge you $400 per hour for every extra hour you need. So I scheduled our movers to arrive at beginning of the City Service window. The first Pod driver was 40 minutes late. The second was almost an hour late. We paid the movers hundreds of dollars to sit around and wait for the trucks to arrive.

Finally, we used Moving Staffers, recommended by Pods, to load in DC and unload in LA. When we opened the pods in LA we discovered that the movers hadn't tied anything down, or used any of the hooks inside the pod to secure our belongings. Boxes marked 'fragile' were placed at the bottom of stacks, boxes marked 'heavy' were placed on top. When the contents shifted inside, the boxes collapsed onto the furniture. Five bookshelves and two tables were destroyed, along with plenty of dishes and lamps and electronics. We had to pay a junk removal company $500 to haul away all the mess.

We have never moved cross country before, and hopefully we never will again. If we do, we are just going to throw away all our stuff and replace it all when we get back to the East Coast. It will be cheaper and easier than dealing with Pods.

*Update: Pods replied to say they strive for transparency. Here are the screenshots of our original quote. The hidden City Service charges weren't in the quote. They were added later, after our stuff was packed up and it was too late to cancel. It may not be policy to hide these fees from everyone, but you certainly hid them from us. And when we tried to resolve it with them at the time they made a nonsensical excuse and wouldn't budge an inch after they were already into us for almost ten thousand dollars. Others can judge how transparent that is.

Fernando Heredia did a wonderful job and was very friendly!