PODS Moving & Storage

To start they claim they'll tell you the delivery window the night before. They didn't. We moved our cars of the way just in case luckily. But that was the smallest of problems.

When it came time to deliver our pods to the new house they also could not give a window until the night before. Which is tricky with movers. Anyway the night came and they said it would arrive by 9am. Cool. We woke up the next morning to an email saying they cannot be delivered. Full stop. Not a new time, just they cannot be delivered. We called and they said they don't deliver to our area. After already accepting our money and taking our stuff. We were on the phone forever trying to get them to tell us when they would deliver and they claimed the next day first thing for sure. That we would be compensated for the hassle, needing to pay and reschedule movers, and pay for a new night in a hotel. That we would have the new delivery time that night. That night we get an email saying it would be ANOTHER day later. We called and told them how unacceptable this was. They finally relented that would deliver tomorrow after all but in the afternoon. So we had to pay movers for the lost time and reschedule them as well. Again.

After this saga was finally done our support ticket, that they claimed would compensate us, was closed as 'no fault found.' I was livid. We called and they are now reopening the ticket... But I don't have a lot of hope. They are so dysfunctional and their customer service is awful to try and claim this wasn't their fault even.

This was my first time using PODS. The container was delivered on time. The driver was courteous. The only thing I wish PODS would charge by the week instead of the month.