16408 Gale Ave, City of Industry, CA 91745
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Michael and Mindy keep this property clean, safe, and comfortable. This was a great place to keep my belongings. I’m moving to Nevada, otherwise I would have kept it. Thank you! Recommended 5 stars A+
Edited 8/14/2024
Actually I'm sick of it that we have to deal with the ppl who has no brain. I feel sorry but I think the workers are just bots. They keep saying the same thing and nothing solved or moved forward. I'm sorry but it looks like having no ability to deal with it, which Amazon can let us do it with just like a few taps. I don't mean I want to argue or doing hate speech, just telling the fact that we are facing and just thought I'll have to share it so that there'll be no more new victims.
I also had him send a message to the website so that someone in this company who knows well can sees it and somehow solve it.
I really don't think the good reviews are real, but if I reviewed a couple of years ago, I would do more stars like 3. But now,I'm truly dissappointed about the company and would not recommend there to anybody unless they are happy to waste their money and time.
8/12/2024
The old lady at the desk is very rude. My husband has been using their storage more than 5 years and there was no problem until yesterday, 8/12/2024. The rent is getting more and more expensive and finally we thought we will not be able to afford our current storage, but my husband liked,it there, so he ended up deciding to moving to a smaller garage so that we could afford. The old lady seemed she didn't like that decision, and on that day, 8/12, she changed his password of the entrance gate on purpose. My husband asked about it but she kept being rude to him and kept giving him fake codes multiple times, pointing out he was reserving to the smaller garage. I have no idea that even the old lady didn't like the decision, she would have no right to be that rude on him. Very dissappointed. He didn't have enough time to deal with her rudeness due to his work, so he ended up giving up entering the garage because of her harrassment towards him. He'll still thinking about moving to the smaller one at this moment, but he also started looking for the better place.
Edited: 8/13/2024
So, my husband went there to move out his items from the current garage and preparing to move to the new, smaller one but the man at the desk apologized the old lady's fault but kept trying to excuse, like the reason of fake codes is that my husband reserved another garage. How could it happen? Cause he still is a client of the current garage and why he doesn't have the right to access it lol
so there he finally made up his mind to cancel his reservation. Then he stated the reservation cannot be canceled even he hasn't signed and completed the contract yet. It should be illigal for not accepting cancelling even not completely contracted case. I think they're always trying to steal clients' money or if not they'll be just a dumb. Very very disappointed to end the contract with the storage that we used without big problem long term so far.
Good costumer service
Very friendly and helpful staff.