Prime Relocation

I will only give one warning. Stay clear of this company. The BBB gives them an F for a reason, and you will find out the hard way. Learn from MY mistake please!

In the last 20 yr I moved close to 10 times, this is the  worst experience I've ever had so far. I want to be clear from the start that YES I had more items than the inventory list . But  I gave the  estimate from a different city and I wasn't sure about the items. I was in southern California at that time, and gave an estimate over the phone. There was no way I would remember how many boxes or plastic pins I need. I was clear about the house size and furniture/dresser items. We tried to make it as easy as possible on the movers. We packed everything ( I mean everything) all the boxes in the garage ready to load to the truck. We emptied all dressers completely then we got charged for those extra boxes! The house was almost empty: Master room had 1 bed and 2 empty dressers, 2 bedrooms with no bed frames, just 2 twin mattresses, a living room with a couple of sofas and one big screen TV. Anyway I had all the boxes ready in the garage ready to be picked up. I paid extra for the fridge 250 anyway. At the time of move they gave me another estimate, I had no choice because the owner was waiting to pick up the key. Charged form 3800 to 5500 $ , unbelievable . After the move they arrived late, the cut back of one chair, scratched my table. But the most amazing thing is that they bent my spring queen sofa in half and wrapped it for 5 days, I have a groove in the middle of my mattress now, not sure why they did that? I am not sure but I think they subcontract and subcontract. Because the one who delivered the stuff to my new house asked for the rest of the money in cash or postal order!, and does not take credit card or other method, again not sure why? The extra charge was not justified to me. I had to agree because I had no choice and no time. Worst experience for sure.

This company is BS!! They dont know anything about respect, how to answer a phone call, or learning how to make the right quote for each person. I moved from CO to MI, and I had nothing but trouble with this company. They keep charging me extra when they were packing up my boxs, they told me that there was things on the inventory that wasnt correct and that would cost me extra to have them take. Now they have my whole life in their 'warehouse' and I dont know if I am going to get my stuff back. I have a question for this company, how would they like to deal with a lawsuit on their hands with all of the poor people who had to deal this sh*t A** company. As you can tell this company is one not to go for, and that you should actually look deep into this 'fake' moving company.

I waited OVER A MONTH for my furniture and household goods to be delivered, the contract was in breach, and the company had NO ETA on delivery for me. They did not answer any of my calls or emails, they screened out my phone number. I had to call with other phone numbers in order to get them to pick up. I had no idea if I will ever see my belongings again. I had paid 90% of the total cost of the move.

When goods were finally delivered, multiple items were MISSING, multiple items were BROKEN. A four bedroom house they sent ONE MOVER to move everything. He wrecked multiple pieces of furniture and ruined 100+ year old plaster walls. It was a complete disaster and company has not returned any phone calls or communication re: missing items. Mover was not an employee of company, he was a sub-contractor.

Additionally re: moving day. Estimate given was based on very detailed description of my furniture and number of boxes I told them I'd have was correct. It was based on cubic feet of space, not weight. On day of pickup, the mover told me my move was approximately 50% bigger than the estimate; because I needed to move out of my apartment that day, my hands were tied. They then proceeded to repack my belongings into bigger boxes (couch cushions and small boxes into wardrobe boxes, small furniture into cardboard boxes) and refused to break down small furniture such as bookcases in order to increase cubic sq footage of the move and thus increase price. I was not able to see how the truck was packed due to them using mattress & box spring to obscure the full truck. I had done calculation of my boxes and furniture and it was nowhere near as large as they quoted me on day of the move. Fraud.

Do not trust ratings on Angie's List, Better Business Bureau, Google, this site, or other moving sites. All of the good reviews are fake--look at close together dates of good reviews posted, all within the last few months (moving season). This company's practices are fraudulent and negligent. DO NOT HIRE THIS COMPANY.