Prime Storage

Great experience and service. Would recommend

terrible service. no one ever in office. waste of almost $300.00 for one week of storage. I moved out due to no communication and when they started adding charges ....
They would not refund any money either
I would not recommend them at the Stillwater Bangor location.

The Manager, Is amazing at your customer service and she’s very nice and very authentic person too.

$30 hidden one-time fee. Have to bring your own lock as well, keep in mind! Also requires insurance which was not known. Had to use their extra plan for about $20/mo. Definitely do not recommend. Expected to pay $60, ended up paying $130! Outrageous. Beyond disappointed and feel scammed.

DECEPTIVE BUSINESS PRACTICES, BAIT AND SWITCH, misleading website, nuisance phone calls, office closed during posted hours, customer service refused to provide manager’s contact info, never got full refund. $2.5 billion company fights us over $46.

We saw a 10x10 unit from Prime Storage Bangor (PSB) priced as $107 per month with a free first month, on sale from $152. The website repeatedly showed “$107 / mo,” without any fine print or indications of future changes, which led us to believe the continuous monthly rate would be $107. We reserved two weeks prior to the move in date.

In that time, we got SEVEN phone calls - 4 calls in 2 days. Amanda wanted to know if we had questions, and to call back if we did. We didn’t, so we didn’t call. The calls kept coming with the same message.

On the move in date, we paid the admin and insurance fees of $46. The receipt said $107/mo. We got an online lease agreement, with a $152/mo rate. We didn’t sign. We found fine print stating the sale was only for the first month, but it was free anyway. That was NOT openly stated or linked during the reservation process. It can only be found by scrolling under the units, facility features, directions and hours, “about us” section, customer reviews, and only then can you see the fine print of those sales. We went to the office for a refund.

We got to PSB at 11:30. The office was closed during posted hours - dark, doors locked, no signs of life, and no sign on the door. We called PSB at 11:44, but it called the customer service center. I said nobody was there. The rep offered to finish the process to give us a code. I told her that we needed a refund. She said the office had to do that. She said the employee was likely on a building check, and she’d have them call us back.

Over an hour, no staff or calls. We called from the property again at 12:59. The new rep said they had lunch from 1-130. I told her the situation. She said it was unusual, and she’d let a manager know. She offered a call back, and I asked for a refund. She’d notify the District Manager (DM) to approve a refund within 3-5 days. She’d send us an email for the refund and the DM would call us - never happened.

Next day, we messaged their Contact Us email at 11:55. The website contained deceptive marketing, and we needed a refund. Someone emailed at 12:04 and offered to redo the lease agreement at $106 per month because of a mistake. We accepted, but quickly recanted due to the red flags. We reiterated wanting a refund. They said, “To apologize for your experience, we can offer you an extra 10% off your monthly rate if you decide to rent with us.” They acknowledged that we weren’t renting with them and still held our money. We asked when to expect the refund. They refunded the $17 insurance, but not the admin fee.

I called at 3:31 for the DM’s contact info. We wanted him instead of a goose chase. The rep wouldn’t provide the DM’s info. I curtly told Christian that their process hadn’t worked, and I needed the DM. He gave me a first name, but refused the last name. “I don’t like doing that - he told me himself that he’s okay with - giving out his last name - I don’t do that myself for sensitive reasons - I don’t need all the customers in the entire company trying to look me up when I’m not even at work, you know?” He intentionally withheld the contact info, despite having DM Kyle’s consent, because of his opinion. This is further proof of misconduct within Prime Storage. He said Kyle would contact us within 48 hours – never happened.

We did not receive a full refund after a run-around, nor were we ever contacted after requesting management. We disputed the admin charge a week later because we’re done giving chances and waiting. DAYS of wasted time, energy, and resources, stress, and the most abhorrent and deceptive experience we’ve ever had. This is illegal. Prime Storage has lied to and wronged us, and we will NEVER be back. Take our experience as a warning and steer clear.