Prime Storage

Friendly staff and clean units

I am being generous with 2 stars. And that is only because the customer service department was very kind and tried to help when I called to complain and the units are new and it was the cheapest around, for the size i needed. I reserved a unit almost 2 weeks ago to ensure I would have it for the day I needed to move. It asks if you want to finish the rental agreement right on line, so you don't have to mess around going into the office to do it. So I tried finishing it on line to save me a trip to Bangor, until I was hauling my stuff there. The rental agreement wouldn't load, and then my payment wouldn't go through. So I called customer service. The lady took all my info, set me up, and even gave me my unit number, and code to get into the building. She said her line wasn't secure so I had to be transfered to the automated service to pay. Well, it wouldn't go through. So I asked for customer service again. The next gentleman obviously didn't want to do his job, because he told me the first payment HAD to be made at the facility. So why do they even give you that option on line? So needless to say, I drove the hour to Bangor and got to the facility to sign the lease and make a payment. It was 10:30am and they had just opened up at 9, I believe. The open sign was lit up but a sign on the door said I am out and will return at 11:30. There was a little clock and the hands were on 11:30. So I went to visit family to waste time, and I go back at 11:30 and the worker had returned, changed the clock to 12:30 and was no where to be found. So we sat in the parking lot, hoping to catch the employee. We waited till 12:30 before calling their corporate office. They even tried reaching the worker with no success. So I told the man if she wasn't back by 1pm I was going elsewhere. He said she should be there and he wasn't sure what was going on, and apologized. He was very sympathetic to the issue but didn't know what to do. Needless to say she did not return before 1pm and I wasted an entire morning that I was supposed to be moving, which caused me to be behind, have to rent my truck for an extra day and unload a 26 foot uhaul by myself because everyone had to work when I was finally finished loading it. And now im paying TRIPLE THE AMOUNT for a unit at another facility, because I HAD to get it that day. Don't use this company unless you can skip the trip to the office. I can't believe someone can just leave work for 2 hours and get paid for it. Good help is definitely hard to find I guess.

Nice clean place but the lady had us by a lock and then when we got to the storage unit there was a welcome bag with a lock in it and would not let us return the lock that we bought for $19

Woman I spoke with over the phone was very pleasant and very helpful.

I had a storage unit here for less than a week..I understand the situation with the power being out, but I wasn't able to access my storage unit for days afterwards and I got this storage unit specifically to house my tools for work.

When I was able to finally get into the storage facility, I noticed a man standing in the hallway with all of his belongings around 915pm. He looked like he had been staying there.

I tried to access the storage facility again the following morning around 6am and 12pm with no success. When I finally got back in later in the day, the same man was outside near my car. He got up and punched in an access code to re-enter the building. He looks as though he may be living there.

Doesn't seem like a very convenient and safe place to store your belongings. I had to miss a few days of work due to my inability to access my unit and have not heard from this direct facility. I only received an email stating my storage unit has been officially closed.