Pronto Moving & Storage

This entire group of people employed by “Pronto Moving and Storage” are absolute thieves. Not only did they quote me $5,800 and then refused to deliver my property until I paid them the balance which ended up totaling $14,000, but literally 50% of my property was not delivered.

They took complete advantage of me as I was in a vulnerable position.

No attorneys were willing to help me since I was being reasonable and only asking for $10,000 to be refunded, and that wasn’t enough for an attorney to help me.

I actually had to call the police on the movers twice when they delivered my property.

I filed a lawsuit through the small claims court of the Cook County Court system online since I was living in another state. I’m a smart person and even have a Masters degree, and after a year of blunders with the Cook County Court system, I finally had to fold for the sake of my sanity. I thought, Cook County shame on you for making Justice so difficult on people who have been taken advantage of and basically robbed by a business you were forced to overpay. Good for you Cook County, keep protecting your criminals, that seems to be who you want to protect. This move with Pronto Moving was truly devastating and traumatic for me.

All of the people employed here during the time I moved in March 2022, should seriously be serving jail time. I imagine this business doesn’t have a penny on their bank account.

Pronto Moving and all of its employees are the most shameful people and so called business I have ever come across.

A job transfer required a cross country move. The amount of damage to my items was so disappointing. Antique standing lamps totally destroyed. Just put into boxes without proper wrapping. A Tiffany heirloom lamp was thrown into a box with no wrapping and a wooden flag holder on top of it. The glass shade is cracked beyond repair. 55inch TV in perfect order prior to the move damaged and non-operable. Semi circle new couch warped and the legs don’t touch the floor now. Glass night stand toppers not wrapped and thrown into a box. An antique bankers lamp shade cracked. A one of a kind large tray just gouged, cracked and destroyed. The so called insurance at 60 cents per lb is a joke. They are a 3rd party that requires an extensive amount of paperwork, phot submission and interaction and the end result was a positive $90 for all of the damage. I still don’t have that check from Pronto. However they want to be paid via Venmo and certainly on time. The amount charged for the service and storage and I’m missing too many items to list is horrible. You are also on their schedule and routing for delivery at their discretion. PM Pope

Worst moving experience of my life. I am a retired veteran of the US Armed Forces living on a limited income. I have been through many moves, both during my military career and my post military career so I speak as someone who has been through many moves and has dealt with a number of moving companies.

Pronto M & S ended up charging me over double what they had quoted me. The estimator severely underestimated the amount of space that would be taken on the truck by my household goods. This, after assuring me that he had never underestimated a move. it’s the classic bait and switch. The men sent to move my goods had half my stuff on the truck before they told me that I had already use the space allocated and that they were told was needed. The only choices I had were to either have them unload the material on the truck or tell them to stop and I would have to take care of the rest on my own. So a move that I was quoted approximately $4500 for ended up costing over $11,000.

Then, after waiting several weeks for my goods to be delivered, I threatened to invoke the free 30 day storage that is included in the contract. Lo and behold, all of a sudden, the company managed to find time to deliver my goods.

As a final insult, the small claim I put in for some broken items has never been paid a year and a half after they delivered my material to me.

I purposely waited for 18 months to submit this review. The hope was that Pronto Moving and Storage would redeem themselves to a minor extent by paying my appproximate $500 claim. Sadly, they have not even contacted me about the claim I submitted.

DO NOT, UNDER ANY CIRCUMSTANCES, USE PRONTO MOVING AND STORAGE.

Please, please do not use this company!!! It’s a big SCAM!!! They steal your money, will say they moved your stuff but didn’t, will say they went out of business but then change their name constantly. They need to be caught especially a guy named Boa!!!! I promise you’ll regret it if you decide to take a chance. They change their address also. I feel like they think they can’t get caught but I won’t stop until I get my money back.

Booked a move in January for an end of May move, deposit paid. The Friday before my Tuesday move date, the scheduler called to let me know he would have my move time window by the end of the weekend. Roll around to Tuesday & I’ve been ghosted. Literally 57 phone calls, 12 emails & 5 text messages to their various phone numbers & emails & nothing. This is 8 days before I move 1/2 way across the country. My last text to them was if you can’t complete my move, please let me know now & refund my deposit. 5 minutes later, I received an email from PayPal stating a refund had been issued. No communication, no care. I’m having to scramble to figure out how to get my belongings to another state at the last minute. DO NOT use this company or fall for any of their tactics.