Pronto Moving & Storage

This company stole over of my furnishings for my house and broke most of the other glassware and things packed and so many missing boxes and items. They charged an astronomical fee for services not rendered. This company needs to be closed down. Have made numerous complaints against them with Attorney General, Better Business Bureau and will continue to write bad reviews on this company. They are a bunch of scam artists and thieves. I gave pictures of what delivered and destroyed!!! Do Not Use this Company!!! You will be sorry and not be reimbursed for damages and their stealing!! Only a few photos enclosed. Washer and dryer completely destroyed and unable to use. Mattress sets, dressers, bedroom sets are destroyed and scratched up. All parts missing unable to put together and they left everything in the floor. Nothing set up because the parts all missing. Incompetent staff, drivers and delivery set up people. They should sued and shut down their business for good!!!

This company is running a scam to steal people's money! 2 days before my move increased the price by $4,000. When I spoke with Noelle with Pronto moving she states that the people which took my deposit are actually hired salesmen and the deposit they never received it and she would help me dispute, but then her name was on the information which helped to file my dispute. Please I beg of you, people please do not get scammed like me and no one ever use this company, as they will intentionally steal your money!

Run away from this Syndicate of a company! I am beyond livid that a company like this is allowed to operate in the United States. I paid Pronto Moving and Storage $4,100 + $350 tip to safely move my property from Oak Park, Illinois 60302 to Acworth, GA 30101 on 03/29/2023. They agreed to move just about half of all my items (729 sf) at the price above. (Their pattern of operation is similar to the previous reviews. Send two guys on the day of the move. One of whom is Nick - Nick comes not to move your things but to fleece you of every dollar you have). because they were going to collect double this price to move all my things. I moved the rest via Uhaul including glass items. I regretted not doing this all by myself. On delivery of the property at the destination, my priced furnitures were broken. It is obvious that someone YANKED it off deliberately (see pictures). A manager at the company rang me on the day of delivery after hearing about this dismal situation and identified himself as the Owner. He called himself DJ. He promised to compensate me for the damaged furniture but since then has not picked my calls or responded to my text. Someone needs to stop this company from causing any more damage. This is sheer wickedness. I am just a couple of years in the US and this people give this great country a very bad image. The emotional trauma is beyond comprehension. Please run away from Pronto Moving and Storage

Scam! Do not fall for them. I did but my bank got my money back.

UPDATE: My bank believed their lies and I am out $800! The company refused to give me any money back after I canceled them 2 days after I signed with them. They also change their phone numbers frequently and never return calls or emails. They claim people die and then block your number.

Absolutely horrible, from the moment they arrived to pick up my things. The price was hiked up 3 times before I got my delivery, and my furniture was scratched and broken. I have moved long distance many times, and have never encountered such a palling debacle as this! PLEASE do not choose this company! There are so many reputable movers out there who will not put you through the hell that this one will do. Still trying to get them to send my claim forms. It's bad enough that legal action is most likely in the works. Avoid Pronto Movers!